RAID Manager cannot recognize the hard drive?

FAQs and instructions only for USB series raid storage
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VJVis
Posts: 2
Joined: 09 Jan 2021, 04:28

Re: RAID Manager cannot recognize the hard drive?

Post by VJVis »

Has this issue been resolved? What is the solution to this issue? I have the same problem. Terramaster Raid manager software does not detect my device. Windows File Explorer has no issues reading and writing into drives, so I know that my D5-300C is working fine and all five hard drives in it are fine.

Please share the solution.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: RAID Manager cannot recognize the hard drive?

Post by TMRyan »

Hi,
The software does not support your model,your machine model is TerraMaster D5-300C,
Applicable models: TerraMaster D5-300
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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jacks122
Posts: 1
Joined: 11 Jan 2021, 16:31

Re: RAID Manager cannot recognize the hard drive?

Post by jacks122 »

Dear friend i have got this Hitachi 12TB 7200RPM SATA 6Gb/S 3.5-Inch Hard Drive from amazon and nexthdd
how its relaible kindly suggest me thanks
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: RAID Manager cannot recognize the hard drive?

Post by TMS »

Generally speaking, if this disk is enterprise-level or nas dedicated, it is available, but we cannot guarantee compatibility.
It is recommended to use a compatible hard drive,refer to this link https://www.terra-master.com/global/compatibility/
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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brey
Posts: 6
Joined: 11 Apr 2021, 02:04

Re: RAID Manager cannot recognize the hard drive?

Post by brey »

Hi All. I have the same problem. My setup was created with RAID manager version 0.09.65 on a Mac running High Sierra. I now moved to a new Mac running Catalina and downloaded the new version from your site (0.09.78). However, the manager doesn't recognise the RAID setup. The DAS works fine though. Anyway, I can resolve the issue?
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brey
Posts: 6
Joined: 11 Apr 2021, 02:04

Re: RAID Manager cannot recognize the hard drive?

Post by brey »

Anything?
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: RAID Manager cannot recognize the hard drive?

Post by TMS »

What is your DAS model?
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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brey
Posts: 6
Joined: 11 Apr 2021, 02:04

Re: RAID Manager cannot recognize the hard drive?

Post by brey »

D5-300
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brey
Posts: 6
Joined: 11 Apr 2021, 02:04

Re: RAID Manager cannot recognize the hard drive?

Post by brey »

Can you at least tell me if there is a chance to make this work?
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: RAID Manager cannot recognize the hard drive?

Post by TMS »

Have you tried the troubleshooting for the first post of this thread?
Is it possible to let our engineer check it remotely?You can send an email to our tech team to confirm it.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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