My device randomly disconnects from my computer?

FAQs and instructions only for USB series raid storage
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

My device randomly disconnects from my computer?

Post by TMroy »

Troubleshooting

Applicable models:
D2-310
D5-300C
D5-300

If your TerraMaster USB storage device has been well setup, but it randomly disconnects from your computer. Please try following solutions:

1. Use the original USB cable or replace your USB cable and try again;
2. Check whether you are using a USB 3.0 / USB 3.1 high-speed interface, change a computer's USB port and try again;
3. Make sure the connection is not being influenced by a USB hub or docking station;
4. Reinstall the official USB interface driver provided by the computer manufacturer;
5. Replace the hard drive and try again;
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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