My computer won’t recognize the hard drive, and no drive letter appears?

FAQs and instructions only for USB series raid storage
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

My computer won’t recognize the hard drive, and no drive letter appears?

Post by TMroy »

Troubleshooting

Applicable models:
d2-310

If you have installed the recommended hard drives into your TerraMaster Thunderbolt 3 device, but your computer won’t recognize the hard drives, please try following solutions:

1. If the hard drive indicator is off, please confirm whether the hard drive is installed properly. Remove and insert the hard disk to try again;
2. If the hard drive indicator is green, go to Windows Disk Management to initialize the hard drives, or use the MAC disk utility to erase the external device;
3. If the hard drive indicator is orange, the hard drive may be faulty. Please replace your hard drive.

Note:
The default factory mode for your device is SINGLE mode. In SINGLE mode, every hard drive displays a different drive and works independently; If you install a hard drive with data and want to use SINGLE mode, you can simply start using your device without changing any settings.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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