D2-310 Both harddisks show yellow lights, Raid 1

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Seven
Posts: 4
Joined: 09 Dec 2022, 20:52

D2-310 Both harddisks show yellow lights, Raid 1

Post by Seven »

I have had the D2-310 for 5 years on RAID 1. Now, on the same day, both drive lights show yellow (not orange). Both yellow.
What are the odds that both drives have an issue? Could there be an issue some place else?
Is it a problem with the hardware which needs to be reset?
Both drives have a lot of data and I don't want to lose any of it. Any suggestions?
Any help is appreciated.
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TMRyan
TerraMaster Team
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Joined: 01 Dec 2020, 11:50

Re: D2-310 Both harddisks show yellow lights, Raid 1

Post by TMRyan »

The D2-310 has been in use for 5 years on RAID 1. It is possible that the drive has failed, or we recommend that you replace it with a new D2-310.
Because the LED shows yellow status is not able to identify the hard disk status, may hard disk failure or device failure.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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Seven
Posts: 4
Joined: 09 Dec 2022, 20:52

Re: D2-310 Both harddisks show yellow lights, Raid 1

Post by Seven »

@ TMRyan
So are you saying this is a hardware failure of the D2-310, and that it is possible that the hard disks are ok?
It just sounds strange that 2 hard disks would fail on the same day. 1 hard disk yes, but not both.
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kromo
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Joined: 30 Nov 2022, 23:11

Re: D2-310 Both harddisks show yellow lights, Raid 1

Post by kromo »

silly answer. I'v you checked the usb cable????
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Seven
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Joined: 09 Dec 2022, 20:52

Re: D2-310 Both harddisks show yellow lights, Raid 1

Post by Seven »

@kromo
Yes I did check the USB as well as power. That;s not an issue.
This is looking like a possible hardware failure and that I ya need to replace my D2-310.
What are the odds that both hard disks fail on the same day? I would think that's highly unlikely.
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Seven
Posts: 4
Joined: 09 Dec 2022, 20:52

Re: D2-310 Both harddisks show yellow lights, Raid 1

Post by Seven »

{L_BUTTON_AT}TMRyan

I tested the D2-310 with 2 other hard disks. I reset the drive to raid 0 and then back to raid 1 and formatted the 2 hard disks. I t does not seem to be the D2-310. So how did 2 hard disks fail on the same day? How is this possible?
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