Accessing the hardrive without the enclosure TerraMaster

USB RAID storage for photographers, music producers, movie collectors
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Comhic
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Joined: 17 Oct 2022, 20:56

Accessing the hardrive without the enclosure TerraMaster

Post by Comhic »

Hello,

I have a TerraMaster D2-310 in RAID 1.
I tried to take out one hardrive from the TerraMaster enclosure and to reed it directly with my computer (Apple iMac) and I can't access the hardrive. Why ? How can I read it in case a failure from the TerrasMaster enclosure for example ?
Best regards,
Ben
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Accessing the hardrive without the enclosure TerraMaster

Post by TMSupport »

How is your hard drive connected to the computer? Connecting the hard drive to the computer requires a SATA cable or a hard drive enclosure.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Comhic
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Joined: 17 Oct 2022, 20:56

Re: Accessing the hardrive without the enclosure TerraMaster

Post by Comhic »

Helloo TMSupport,

Yes off-course I use a separate hard drive enclosure + USB cable. And with my iMac I can't acces the file. It's says to me to initialise the drive. I tried both of them. Not working.

And when I put them back on the Terramaster enclosure every thing is working fine.

It's just a test in case of a failure of the TerraMaster enclosure.

Best regards,
Ben
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TMSupport
TerraMaster Team
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Re: Accessing the hardrive without the enclosure TerraMaster

Post by TMSupport »

Does the hard drive enclosure you are using support RAID 1 ?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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Comhic
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Joined: 17 Oct 2022, 20:56

Re: Accessing the hardrive without the enclosure TerraMaster

Post by Comhic »

No, it's a simple Drive enclosure for reading hard drive. I thought it will work.
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TMroy
TerraMaster Team
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Re: Accessing the hardrive without the enclosure TerraMaster

Post by TMroy »

Which file system is on your hard drive? please make sure the file system is macOS compatible.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Comhic
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Joined: 17 Oct 2022, 20:56

Re: Accessing the hardrive without the enclosure TerraMaster

Post by Comhic »

When I installed my new TerraMaster D2-310 with 2 news harddrive, the system (OSX) prompt-me to format them. So I choose Mac OS Extended and I format them.

So again with terramaster Enclose every thing works fine.
Without the TerraMaster enclosure, with just one disk and my ICY-Box IB-116StU3-B (https://youtu.be/Za2G9e8yETo) it doesn't work.

Best regards
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Accessing the hardrive without the enclosure TerraMaster

Post by TMroy »

If you choose a correct file system, or your USB enclosure works fine, normally the drive taken from a RAID 1 can be recognized by computer. We did not verify it for every kind of file system, you can try different file systems or different enclosures. But the product was not designed to be used like that.
Anyway, if your D2-310 fails and is out of warranty, you can buy a new one.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Comhic
Posts: 5
Joined: 17 Oct 2022, 20:56

Re: Accessing the hardrive without the enclosure TerraMaster

Post by Comhic »

Thank you for your answer.
Can you tell what is the filesysteme used by TerraMaster D2-310 ?

Best regards
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