Hi,
I'm using D5-300 since many years with a RAID configuration with satisfaction. I have 7 D5-300, good stuff.
One day, I couldn't reach one of them, with a RAW problem appearing in windows when checking windows disk manager.
I tried to reset the config on the D5-300 by removing all discs but it is not recognized by windows anymore, nor with TM raid manager.
I tried to connect the disk on other PC but same result. Now I can't even see a RAW because it seems that the D5-300 is not even recognized with USB. When I plug it, nothing happens on windows... Since I have many D5-300, I tried by changing cable or charger, but it doesn't work...
What should I do?
Thanks for your help
D5-300 not responding even with HDDs out
Re: D5-300 not responding even with HDDs out
Hi! Please refer to the article for troubleshooting.
viewtopic.php?f=67&t=2398&p=12970#p12970
viewtopic.php?f=67&t=2398&p=12970#p12970
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: D5-300 not responding even with HDDs out
Hello,
Thanks for your reply, but i can't run check disk since the D5-300 is not recongnized anymore by windows. It became RAW format at the beginning but now when I start it, the 5 HDD lights are green and ON and then after a few seconds, the HDD lights are off and nothing happens on windows.
I tried with another USB-C cable: it doesn't work...
Seems like there's an USB problem?
Should I contact the warranty or is there another step that I have to follow to fix that?
Thanks for your help
Thanks for your reply, but i can't run check disk since the D5-300 is not recongnized anymore by windows. It became RAW format at the beginning but now when I start it, the 5 HDD lights are green and ON and then after a few seconds, the HDD lights are off and nothing happens on windows.
I tried with another USB-C cable: it doesn't work...
Seems like there's an USB problem?
Should I contact the warranty or is there another step that I have to follow to fix that?
Thanks for your help
Re: D5-300 not responding even with HDDs out
Hi! Please contact our tech team for warranty service.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)