D5-300C does not show Seagate IronWolf

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Davelon
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Joined: 17 Aug 2021, 04:43

D5-300C does not show Seagate IronWolf

Post by Davelon »

Newly bought D5-300C has two WD Red Drives in HDD 1 and 2 slots. Seagate IronWolf 6TB drive in slot 3 or 4 but is not recognised. Green light is showing for this HDD in either position 3 or 4.
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TMSupport
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Re: D5-300C does not show Seagate IronWolf

Post by TMSupport »

Hi! Can you move Seagate IronWolf 6TB drive to HDD 5 slots to see if it is recognized?
If HDD1 and 2 are in Single or RAID1 mode, you can try to move one of the HDDs to HDD3 or 4 slot.
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Charlie_Croker
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Re: D5-300C does not show Seagate IronWolf

Post by Charlie_Croker »

Davelon wrote: 17 Aug 2021, 04:54 Newly bought D5-300C has two WD Red Drives in HDD 1 and 2 slots. Seagate IronWolf 6TB drive in slot 3 or 4 but is not recognised. Green light is showing for this HDD in either position 3 or 4.
Had the Iron wolf been setup? If you watch this video, the guy had the same thing with an Iron Wolf drive https://www.youtube.com/watch?v=QqxxK6KTNic
Ex Terramaster user. British citizen, Ex resident of KSA, USA and now in UAE.
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TMroy
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Re: D5-300C does not show Seagate IronWolf

Post by TMroy »

There is a reality that there are plenty of various devices on the market, if your hard disk is formatted on other devices and has data stored on it, there is a certain probability that the hard disk will not be recognized on TM D5-300C, and if such thing happens, you need to reformat it on your TM.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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