D2-310 - Both lights flashing orange

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sysnexsystems
Posts: 1
Joined: 22 Jun 2021, 09:30

D2-310 - Both lights flashing orange

Post by sysnexsystems »

Hi All,

Can't seem to find an answer in the manual for this.

I have a D2-310 with 2 x 6TB Seagate Ironwolf NAS drives.

All have been going well for 6+ months, I've just moved houses and was VERY careful moving the D2-310 but now I've just plugged it in and both HHD1 & HDD2 are flashing orange, the power button is flashing, and my PC is making the pinging noise every couple of seconds as if the drive is connecting then disconnecting.

Is there something wrong with one or both drives?

Thanks!
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: D2-310 - Both lights flashing orange

Post by TMSupport »

What's the RAID mode for your two drives?
It's possible that the RAID is unmounted, please start your D2-310 and let the RAID to be re-synced.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: D2-310 - Both lights flashing orange

Post by TMroy »

One more thing, please make sure you used a correct power adapter.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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