RAID Manager cannot recognize the hard disk after installing RAID Manager in Mac OS system?

FAQs and instructions only for USB series raid storage
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

RAID Manager cannot recognize the hard disk after installing RAID Manager in Mac OS system?

Post by TMSupport »

Applicable Model
D5-300

Phenomenon
RAID Manager cannot recognize the hard diskafter installing RAID Manager in the Mac OS system; Whileit shows that the hard disk is recognized in the Disk Utility.

Reason
System security and privacy may block the Installment of RAID Manager in the course of RAID Manager Installment.

Solution
1. Uninstall the installed RAID Manager first, go to>Applications>Selection>RAID Manager and move it to the trash.

2. Install RAID Manager, click to run RAID Manager, a security and privacy prompt will pop up, please select [OK].
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(1) Select the "Apple" logo in the upper left corner of the computer, and go to System Preferences> Security and Privacy> "RAID Manager’" will be blocked, and select [open anyway]
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(2) It will prompt after completion, please select [open], and follow the prompt steps to complete the RAID Manager installation.
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3. If RAID Manager still cannot recognize the hard disk after following the above two steps, please select the "Apple" logo in the upper left corner of the computer, and go to System Preferences>Security and Privacy>Privacy>Full Disk Access>Applications> Select RAID Manager【Open】.
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