DS-310 cannot access drives once discs spin down

USB RAID storage for photographers, music producers, movie collectors
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mac0006
Posts: 1
Joined: 31 May 2021, 18:50

DS-310 cannot access drives once discs spin down

Post by mac0006 »

I got one of these DS-310 for photography use.

Once the discs spin down after a minute, I can no longer access the files again. It feels like the discs are spinning but they wont turn back on.

The LED lights for power, HDD1 and HDD2 are all green.

Trying to access a folder results in a "Location is not available" error. And all my images in lightroom show a file corrupt error as the files can't be accessed.

The only way to access my files again is to unplug the USB cable from the DS-310 and plug it back in so the discs spin up and are recognised.

This is infuriating, before taking it back for a refund, are there any solutions?
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: DS-310 cannot access drives once discs spin down

Post by TMSupport »

Please advise the S/N of the device in reply.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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