D5-300C Randomly turns on and off

USB RAID storage for photographers, music producers, movie collectors
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Nomad76
Posts: 1
Joined: 09 May 2021, 04:52

D5-300C Randomly turns on and off

Post by Nomad76 »

Hi. I have a TerraMaster D5-300C. I use it in a clean smoke free studio. I have not owned it a year yet, and all of a sudden, it starts to power off and on intermittently, un-mounting my drives. The product worked great while it worked, but now I can't use it, and I'm scared to even chance having my drives in it.

I purchased the drive on Amazon.com. I am using the original power supply and cables.

I have tried popping all of the drives out, and just using one drive at a time. Same problem. The unit will power off, but the power supply light will stay on. Then it will come back.

My whole work flow has been shutdown. I found this forum, because I've been googling for a solution and see that I am not alone.

Have you figured out a solution to this problem yet?
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: D5-300C Randomly turns on and off

Post by TMS »

Please refer to this link:viewtopic.php?f=75&t=651
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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