D5-300 USB No longer recognised!

USB RAID storage for photographers, music producers, movie collectors
Locked
User avatar
Shadeena
Posts: 2
Joined: 26 Mar 2021, 01:29

D5-300 USB No longer recognised!

Post by Shadeena »

I have a D5-300 set up with 5 Drives in RAID 5 format and have been using for almost two years without any problems. As of this afternoon, the Drive is no longer recognised by Windows but the Terramaster RAID Manager says that all drives are normal and working well. Any advice?
User avatar
TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: D5-300 USB No longer recognised!

Post by TMRyan »

Hi,
The RAID hard disk information can be seen in the RAID Manager software to prove that the product is no problem.
Please open the computer disk management to check whether the disk has partitions and whether the partition file system is damaged.
You can try to restart the computer and TDAS, or reinstall the driver and software.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
Shadeena
Posts: 2
Joined: 26 Mar 2021, 01:29

Re: D5-300 USB No longer recognised!

Post by Shadeena »

Thanks. Partition got fried even tho all drives are healthy, problem fixed using Easus software
User avatar
TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: D5-300 USB No longer recognised!

Post by TMroy »

May I know what's your meaning of "Partition got fried" ? Thank you!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked