D4-310 USB3.0 Type C - reboots with 4 disks

USB RAID storage for photographers, music producers, movie collectors
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pnasch
Posts: 1
Joined: 19 Nov 2020, 03:21

D4-310 USB3.0 Type C - reboots with 4 disks

Post by pnasch » 19 Nov 2020, 03:33

Hi

I have D4-310 USB3.0 Type C since 2017. Since the beginning it was working with 2disks.
Recently I've added 2 more disks. All of them in RAID 1.
Everything was working fine for months, but when I wanted to use it last time it started to reboot after few seconds.
I tried different USB ports.
What I noticed it works when 2 disks are removed (doesn't matter which bank).
Power issue?

All disks are the same Toshiba P300 3TB

Any ideas?

BR,
Piotr

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TMSupport
Customer Service
Posts: 879
Joined: 13 Dec 2019, 15:15

Re: D4-310 USB3.0 Type C - reboots with 4 disks

Post by TMSupport » 20 Nov 2020, 16:57

It's possible that the power adapter could not work with 4 HDDs now. Since your product is out of warranty now, it's suggest to purchase a new original power supply from TerraMaster at Amazon.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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