D5-300c & Windows 11

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wot76
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Joined: 09 Feb 2023, 03:25

D5-300c & Windows 11

Post by wot76 »

Hi,

I have a new D5-300c with M70q gen2 thinkcentre by lenovo running windows 11.
There are different WD & Seagate NAS drives in the drive bays in a single disk setu[. When trying to copy / make file mods windows starts putting the specific drive being accessed in offline mode, part hangs etc.. and only we to get access back is to restart and quickly the problem starts again.

On a different machine with windows 10, all works fine.

Running 22H2 latest version, all drivers upto that.

Anyone aware of compatibility issues at present? Have a raised a ticket as well
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TMSupport
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Re: D5-300c & Windows 11

Post by TMSupport »

Try to go to the computer official website to download the correct USB driver and install it.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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wot76
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Joined: 09 Feb 2023, 03:25

Re: D5-300c & Windows 11

Post by wot76 »

I already have the latest driver from lenovo. Does make a difference.
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wot76
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Joined: 09 Feb 2023, 03:25

Re: D5-300c & Windows 11

Post by wot76 »

wot76 wrote: 09 Feb 2023, 23:53 I already have the latest driver from lenovo. It does not make a difference and the problems remain.

please note that I rebuild the machine with Windows 10 latest version and updates. Experiencing the same issue.
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wot76
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Re: D5-300c & Windows 11

Post by wot76 »

If have had Lenovo change the mainboard (dont’ think it was necessary) the machine is fully checked over in their depot and has a full clean bill of health. However the DAS still does not work. Is this a case of the D5-300c having an issue? This device is brand new (bought less than a month ago). Any advice TerraMaster?
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TMzethar
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Re: D5-300c & Windows 11

Post by TMzethar »

How many hard disks do you have in your D5-300C? Do you have the same problem when reading and writing each hard disk or array?
This is unlikely to be a TDAS problem, because according to your test, your other win10 computer can use TDAS normally.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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wot76
Posts: 7
Joined: 09 Feb 2023, 03:25

Re: D5-300c & Windows 11

Post by wot76 »

Have tried it with 2,3 and 4.
Using it in Single disk and not as RAID. My pc has been fully checked over by Lenovo, and there is no fault on it.
So am concerned it is the D5-300C
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