I am using the D2-310.
I am using two 4T HDDs in single mode.
But suddenly HDD1 Slot does not work.
turn on the power for the first time, the orange light comes on and there is a sound, but it is not recognized.
I replaced the hard drive and it works fine in HDD2 Slot.
HDD2 Slot is working well, but HDD1 Slot is not working all of a sudden.
The inside is clean,
In the meantime, I haven't had any problems connecting or transferring files.
Why is HDD1 Slot not working all of a sudden?
Why is HDD1 Slot not working?
Re: Why is HDD1 Slot not working?
did you set any raid configuration for your drives?
when you plug in HDD 2 to slot 1, does it work?
when you plug in HDD 2 to slot 1, does it work?
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Re: Why is HDD1 Slot not working?
{L_BUTTON_AT}TMroy
The raid mode is single.
Only HDD2 Slot works, and only HDD2 works even if the hard drive is moved.
If HDD slot 1 is broken, it should not work when the power is turned on, but the orange light comes on and sounds.
Re: Why is HDD1 Slot not working?
Sorry, your information is not clear enough. When you plug in your HDD2 into slot 1, does the HDD 2 work? If you plug your HDD 1 into slot 2, does the HDD 1 work?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Why is HDD1 Slot not working?
[at=TMroy post_id=21412 time=1663773933 user_id=1656][/at]
When you plug in your HDD2 into slot 1, does the HDD 2 work? not working
If you plug your HDD 1 into slot 2, does the HDD 1 work? Good working
When you plug in your HDD2 into slot 1, does the HDD 2 work? not working
If you plug your HDD 1 into slot 2, does the HDD 1 work? Good working
Re: Why is HDD1 Slot not working?
How long have you used your device? If it is more than one year, it is recommended that you disassemble the device to clean the SATA board that contact with the hard disk.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Why is HDD1 Slot not working?
{L_BUTTON_AT}TMSupport
HOW clean the SATA board that contact with the hard disk?
Re: Why is HDD1 Slot not working?
{L_BUTTON_AT}hwang
Please use strong wind to blow dust off all corners of the SATA backplane, and make sure there are no foreign objects in the SATA slot. Use an eraser to wipe the connection between the SATA backplane and the motherboard (gold fingers).
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)