RAID Manager Pro

RAID storage for video editing professionals or who care much about the speed
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Geldartm
Posts: 2
Joined: 10 Oct 2020, 19:13

RAID Manager Pro

Post by Geldartm »

I i have just got this i have set op raid and also changed the password to get into the software, now when i try and log in it will not recognize it, i know it is correct as saved it in the browser. after creating it, any help would be great

Thanks Martin
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
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Re: RAID Manager Pro

Post by TMroy »

If you forget your password, uninstall the software and install again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Geldartm
Posts: 2
Joined: 10 Oct 2020, 19:13

Re: RAID Manager Pro (SORTED)

Post by Geldartm »

Got it sorted thanks for anyone else this is how
Just a note for those who may have this same problem on a Windows based system. You can default the username/password by:
1. Stop the service "hptsvr"
2. Rename or delete "hptuser.dat" from the Windows directory
3. Start the service back up

Login using username "RAID" and password "hpt". You will be prompted to change the password, and it WILL allow you to put "hpt" right back in as the password, should you so choose.
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