Not working on a computer with a Thunderbolt 2 interface?

FAQs and instructions only for Thunderbolt 3 series raid storage
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Not working on a computer with a Thunderbolt 2 interface?

Post by TMroy »

Troubleshooting:

Applicable models:
TerraMaster D2 Thunderbolt 3/TD2 Thunderbolt 3 (D2-330)
TerraMaster D4 Thunderbolt 3 (D4-330)
TerraMaster D5 Thunderbolt 3 (D5-330)
TerraMaster D8 Thunderbolt 3 (D8-330)

If you want to use TerraMaster Thunderbolt 3 device on a Mac computer with Thunderbolt 2 interfacce, you need to pay attention to followings:

1. TerraMaster Thunderbolt 3 device is not compatible with Thunderbolt 2 interfacce directly. You need to purchase a Thunderbolt 3 to Thunderbolt 2 adapter and prepare a certified Thunderbolt 2 cable;
2. Only use the Thunderbolt 3 to Thunderbolt 2 adapter provided by Apple. Any other adapters will not work;
3. Only use a certified Thunderbolt 2 cable, any other non-certified cable may lead to connection failure.

How to use a Thunderbolt 3 to Thunderbolt 2 adapter
1. Plug the Thunderbolt 3 connector of the adapter to Thunderbolt 3 interface on TerraMaster device;
2. Connect one end of your Thunderbolt 2 cable to the Thunderbolt 2 connector of the adapter;
3. Connect the other end of your Thunderbolt 2 cable to the Thunderbolt 2 connector on your Mac computer;
adapter.png
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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holms
Posts: 1
Joined: 02 Dec 2020, 08:18

Re: Not working on a computer with a Thunderbolt 2 interface?

Post by holms »

It's actually doesn't work I have two apple cable, one is just unpacked from the sealed box, and a brand new tb2->tb3 Apple adapter. Nothing works on Catalina. Got macpro 2013 in here
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