Thunderbolt 3 RAID driver installation guide (Mac Os versions prior to 11.4)

FAQs and instructions only for Thunderbolt 3 series raid storage
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TMzethar
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Thunderbolt 3 RAID driver installation guide (Mac Os versions prior to 11.4)

Post by TMzethar » 22 Sep 2021, 13:49

Instruction

To use a hardware RAID, you need to install the RAID controller driver on your computer, otherwise, the computer will not be able to recognize and manage your RAID.

Applicable Models:
D4 Thunderbolt 3, D5 Thunderbolt 3, D8 Thunderbolt 3, D16 Thunderbolt 3

Step 1: Install the driver
1.1. Download the driver. https://download2.terra-master.com/T3_R ... 211116.zip
1.2. Find the downloaded driver file, then double-click the software package to start the installation program, and click the [Continue] button.
1.3. Mac OS will prompt you to install the driver, click the [Install] button.
1.4. The system will prompt to enter the administrator username and password, and then click [Software Installation]
1.5. Pay attention to the [Security and Privacy] pop-up window prompt, click [Open Security Preferences] and click Allow to run [Enable System Extensions], please do not ignore.
Reminder: Click [Open Security Preferences] to pop up [Security and Privacy Window]

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1.6. After making sure that ‘App Store and Approved Developers’ is selected, click on ‘Allow’:
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1.7. You will receive a pop-up window. Click the [Restart] button to execute the system expansion cache reconstruction. After the execution is complete, click the [Restart] button.
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Step 2: Check whether the driver is installed successfully
2.1. Please keep the Thunderbolt 3 device turned on and connected to the computer, log in to the Mac OS as a system administrator [Go to → Utilities] and open the [Terminal] window.
2.2. Enter the following command and press Enter: sudo su
2.3. After completion, enter the Mac OS password in the Password field, and then press Enter (note that the password will not be displayed).
2.4. Enter the following command and press Enter: kextstat | grep high*
2.5. Please confirm that the version is 4.23.6.
2.6. Congratulations on the successful installation of the driver and the Thunderbolt3 device can be used.
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swldstn
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Re: Thunderbolt 3 RAID driver installation guide (Mac Os versions prior to 11.4)

Post by swldstn » 25 Sep 2021, 09:32

What if you have gone through the install but your kextstat shows you an older version of the driver? (4.13.?)
How do you fix this? Is there a way to force the old driver to uninstall?

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TMnorah
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Re: Thunderbolt 3 RAID driver installation guide (Mac Os versions prior to 11.4)

Post by TMnorah » 25 Sep 2021, 13:30

Hi!
It does not need to be updated to the latest driver, the 4.13.x version of the driver can be used normally.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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TMzethar
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Re: Thunderbolt 3 RAID driver installation guide (Mac Os versions prior to 11.4)

Post by TMzethar » 26 Sep 2021, 09:40

Corrected the wrong version number.
To contact our team, please send email to following addresses, remember to replace (at) with @:
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swldstn
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Re: Thunderbolt 3 RAID driver installation guide (Mac Os versions prior to 11.4)

Post by swldstn » 29 Sep 2021, 05:50

So the original post with driver version 4.23.1 was incorrect and the proper one is 4.13.2 ? Please confirm. Thank you.

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TMSupport
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Re: Thunderbolt 3 RAID driver installation guide (Mac Os versions prior to 11.4)

Post by TMSupport » 29 Sep 2021, 09:22

Yes, version 4.13.2 is suitable for MAC OS 11.4 or earlier.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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JoseLuis
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Re: Thunderbolt 3 RAID driver installation guide (Mac Os versions prior to 11.4)

Post by JoseLuis » 20 Oct 2021, 05:57

Hello,

I have followed all the steps correctly, but the D8 does not recognize the disks.

There was a time when it did recognize them, I do not remember exactly which version of macOS Big Sur but when I installed 11.6 it did not recognize them again. So I had to downgrade to a version below 11.4

I attach the screenshots.
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