RAS No Longer Working after Mac OS Upgrade

RAID storage for video editing professionals or who care much about the speed
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RudyM
Posts: 10
Joined: 15 Nov 2020, 04:55

RAS No Longer Working after Mac OS Upgrade

Post by RudyM »

I recently upgraded my Mac OS to Big Sur 11.5.2 and can no longer see/access my RAS. I have unloaded and reloaded the HighPointRR driver multiple times per the your past instructions. Upon loading the driver, I get the message saying the driver was successfully loaded, but can't seem to upload the driver such that the system indicates that it's loaded. Please see photos.

Please advise. Thanks.
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Firmware Password Off
Firmware Password Off
HighPointRR Not Loaded
HighPointRR Not Loaded
HighPointOP Not loaded
HighPointOP Not loaded
T1 Control Chip
T1 Control Chip
Mac OS Big Sur Version 11.5.2
Mac OS Big Sur Version 11.5.2
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TMroy
TerraMaster Team
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China

Re: RAS No Longer Working after Mac OS Upgrade

Post by TMroy »

what's your model number please?
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RudyM
Posts: 10
Joined: 15 Nov 2020, 04:55

Re: RAS No Longer Working after Mac OS Upgrade

Post by RudyM »

Thunderbolt 3 D5 with five 8Tb Seagate Iron Wolf drives.
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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Re: RAS No Longer Working after Mac OS Upgrade

Post by TMroy »

please refer to this instruction viewtopic.php?f=66&t=1106&hilit=big+sur
To contact our team, please send email to following addresses, remember to replace (at) with @:
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RudyM
Posts: 10
Joined: 15 Nov 2020, 04:55

Re: RAS No Longer Working after Mac OS Upgrade

Post by RudyM »

Hmm. Unfortunately, when I go to disable security, I only have two choices - either to add a password for firmware protection or to remove firmware protection. I do not see all the other choices displayed for the T1 chip, such as security levels for secure boot or allowed boot media.

I am running v3.1(9) of the Startup Security Utility, so I don't know if I have a newer or older version of the software. My guess is that my problem is related to how these options are set up on my computer.

Any advice?

Thanks in advance.
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Screen Shot 2021-08-14 at 11.04.57 AM.png
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RudyM
Posts: 10
Joined: 15 Nov 2020, 04:55

Re: RAS No Longer Working after Mac OS Upgrade

Post by RudyM »

Thank you. My D5 Thunderbolt 3 is now working. I reinstalled the MacOS, removed the old RAID drive, then used the latest driver you provided. Appreciate your help.
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