Terra Master Raid not mounting

RAID storage for video editing professionals or who care much about the speed
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posthd1
Posts: 2
Joined: 16 Jun 2021, 23:10

Terra Master Raid not mounting

Post by posthd1 »

PLEASE HELP!! I am somewhat of a novice but right now panicing!

My 5 drive Raid 0 Terra has some glitch overnight, then I noticed through the Gui app that it rebuit itself in 24 hours.

But the drive now is not mounting, and not sure what do do next. Please someone help!
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posthd1
Posts: 2
Joined: 16 Jun 2021, 23:10

Re: Terra Master Raid not mounting

Post by posthd1 »

I misspoke. Its Raid 5
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
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Re: Terra Master Raid not mounting

Post by TMroy »

Please try the new RAID manager software, download it here: https://support.terra-master.com/downlo ... uct=D5-300
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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rkooris
Posts: 1
Joined: 11 Jul 2021, 22:42

Re: Terra Master Raid not mounting

Post by rkooris »

My D5-330 Thunderbolt 3 External Hard Drive enclosure is failing to mount, I had it shut down for a month or so and, during that time, Big Sur Mac OSX system software updated. When I turned the drive on, it would not mount and RAID Manager Pro gives me an error message saying " The connection between APP and RAID HBA has been interrupted, APP will try to reconnect RAID HBA in 1 second(s)." but it never connects. The link to the "new" Raid Manager software downloads an installer dating to Nov. 11,2019; is that really the "new" RAID Manager software? If not, how should I troubleshoot this problem. Thx, RK
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Terra Master Raid not mounting

Post by TMSupport »

Please follow the instructions here viewtopic.php?f=66&t=1106
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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