iMac / Big Sur, restart and shut downs...

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mjmohsen
Posts: 7
Joined: 25 Dec 2020, 19:27

iMac / Big Sur, restart and shut downs...

Post by mjmohsen »

I got a TD2 Thunderbolt 3 connected to an iMac 2019, with two enterprise Seagates in it. Ever since Big Sur, it's just constant crashing and restarting. Especially when I leave the machine to sleep at night, come back tomorrow morning and it's already crashed once. I've been patiently waiting for a fix, but nothing seems to work.

This is not acceptable, please fix!
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Sterling_1950
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Joined: 26 Dec 2020, 08:02

Re: iMac / Big Sur, restart and shut downs...

Post by Sterling_1950 »

I have a MacBook Pro with a TerraMaster’s 8-bay D8 Thunderbolt™ 3 and have been having the same issues. This has been very frustration, need a fix as soon possible, please!!!
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: iMac / Big Sur, restart and shut downs...

Post by TMS »

{L_BUTTON_AT}Sterling_1950
Please refer to this link for instructions :viewtopic.php?f=66&t=1140&hilit=big+SUr&start=10
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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mjmohsen
Posts: 7
Joined: 25 Dec 2020, 19:27

Re: iMac / Big Sur, restart and shut downs...

Post by mjmohsen »

I will but not sure if it has anything to do with the M1 chip? here's a recent log:

panic(cpu 0 caller 0xffffff8016e8915a): Wake transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOThunderboltFamily. Thread 0x626c5.
Failure code:: 0x00000200 00000027

Backtracing specified thread
Backtrace (CPU 0), Frame : Return Address
0xffffffb553af3848 : 0xffffff80167e768b
0xffffffb554fc3c20 : 0xffffff80166dd912
0xffffffb554fc3c90 : 0xffffff80166dc3af
0xffffffb554fc3ce0 : 0xffffff80166cc418
0xffffffb554fc3d20 : 0xffffff8016e15afc
0xffffffb554fc3d60 : 0xffffff8016e1719b
0xffffffb554fc3d90 : 0xffffff8019197774
0xffffffb554fc3dc0 : 0xffffff8019196e86
0xffffffb554fc3df0 : 0xffffff8016dfc1b1
0xffffffb554fc3e60 : 0xffffff8016dfbf4a
0xffffffb554fc3e80 : 0xffffff80166fe6b5
0xffffffb554fc3ef0 : 0xffffff80166ff5c4
0xffffffb554fc3fa0 : 0xffffff801665e13e
Kernel Extensions in backtrace:
com.apple.iokit.IOThunderboltFamily(9.3.2)[C119E954-6255-37B9-9E92-80988D345470]@0xffffff8019194000->0xffffff801926bfff
dependency: com.apple.driver.AppleSMC(3.1.9)[D674490B-26E7-312B-9E8E-03250124CCC6]@0xffffff8017c94000->0xffffff8017cacfff

Process name corresponding to current thread: kernel_task

Mac OS version:
20C69

Kernel version:
Darwin Kernel Version 20.2.0: Wed Dec 2 20:39:59 PST 2020; root:xnu-7195.60.75~1/RELEASE_X86_64
Kernel UUID: 82E2050C-5936-3D24-AD3B-EC4EC5C09E11
KernelCache slide: 0x0000000016400000
KernelCache base: 0xffffff8016600000
Kernel slide: 0x0000000016410000
Kernel text base: 0xffffff8016610000
__HIB text base: 0xffffff8016500000
System model name: iMac19,1 (Mac-AA95B1DDAB278B95)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 34152651644661
Last Sleep: absolute base_tsc base_nano
Uptime : 0x00001f0fc8ab610a
Sleep : 0x00001ee3b1364abd 0x00000000d0d74d24 0x00001ed7c37a6742
Wake : 0x00001ee3c1f819f2 0x00000000d10ba414 0x00001ee3bf3baf5a
last started kext at 22629561726638: >!UAudio 401.4 (addr 0xffffff7fb6b0f000, size 307200)
last stopped kext at 8074010368031: >!ASMCRTC 1.0 (addr 0xffffff8017cb0000, size 16384)
loaded kexts:
>usb.!UUserHCI 1
>!ATopCaseHIDEventDriver 4020.6
>AudioAUUC 1.70
>!APlatformEnabler 2.7.0d0
>AGPM 119
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@kext.AMDFramebuffer 4.0.2
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@kext.AMDRadeonServiceManager 4.0.2
>!AGraphicsDevicePolicy 6.2.2
>!AHDA 283.15
@AGDCPluginDisplayMetrics 6.2.2
>pmtelemetry 1
>LuaHardwareAccess 1.0.16
|IOUserEthernet 1.0.1
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@Dont_Steal_Mac_OS_X 7.0.0
>!AHV 1
>!ADiskImages2 1
>!A!ISlowAdaptiveClocking 4.0.0
>!A!IKBLGraphics 16.0.1
>!AMCCSControl 1.14
>!AThunderboltIP 4.0.3
>eficheck 1
>!ASMCLMU 212
>!AGFXHDA 100.1.431
>!A!IPCHPMC 2.0.1
>!A!ICFLGraphicsFramebuffer 16.0.1
@kext.AMD10000!C 4.0.2
|SCSITaskUserClient 436.40.6
>usb.realtek8153patcher 5.0.0
>BCMWLANFirmware4378.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4355.Hashstore 1
@filesystems.tmpfs 1
@filesystems.hfs.kext 556.60.1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
|!ABCM5701Ethernet 11.0.0
>!ASDXC 1.9.0
>!ABCMWLANBusInterfacePCIeMac 1
@filesystems.apfs 1677.60.23
>!AAHCIPort 346
@private.KextAudit 1.0
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>!AAPIC 1.7
@!ASystemPolicy 2.0.0
@nke.applicationfirewall 310
|IOKitRegistryCompatibility 1
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>!UAudio 401.4
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>!AMultitouchDriver 4400.28
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@kext.triggers 1.0
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@kext.OSvKernDSPLib 529
|IOAVB!F 900.12
@plugin.IOgPTPPlugin 900.11
|IOEthernetAVB!C 1.1.0
@!AGPUWrangler 6.2.2
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>X86PlatformPlugin 1.0.0
|IO!BHost!CUARTTransport 8.0.2f9
|IO!BHost!CTransport 8.0.2f9
>!AHDA!C 283.15
|IOHDA!F 283.15
|IONDRVSupport 585
|IOAudio!F 300.6.1
@vecLib.kext 1.2.0
>!ASMBus!C 1.0.18d1
>IOPlatformPlugin!F 6.0.0d8
|IOAccelerator!F2 439.52
>!ASMBusPCI 1.0.14d1
@kext.AMDSupport 4.0.2
@!AGraphicsDeviceControl 6.2.2
|IOGraphics!F 585
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
>usb.!UHub 1.2
>!AThunderboltPCIUpAdapter 4.1.1
>!AThunderboltDPInAdapter 8.1.4
>!AThunderboltPCIDownAdapter 4.1.1
>!AThunderboltDPOutAdapter 8.1.4
>!AThunderboltDPAdapter!F 8.1.4
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssI2C 3.0.60
>!A!ILpssDmac 3.0.60
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$quarantine 4
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@kext.!AMatch 1.0.0d1
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>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
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>!ABusPower!C 1.0
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>!ASMC 3.1.9
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|IOACPI!F 1.4
>watchdog 1
@kec.pthread 1
@kec.corecrypto 11.1
@kec.Libm 1
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mjmohsen
Posts: 7
Joined: 25 Dec 2020, 19:27

Re: iMac / Big Sur, restart and shut downs...

Post by mjmohsen »

UPDATE: disabled all of these, first night without a panic. Let's see how it goes.
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Screenshot 2020-12-28 at 13.45.13.jpg
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mjmohsen
Posts: 7
Joined: 25 Dec 2020, 19:27

Re: iMac / Big Sur, restart and shut downs...

Post by mjmohsen »

UPDATE: resetting has now changed to random shut downs. Same error log. Now I tried removing a thunderbolt dock and see if it will change anything. I will update.
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Trogg71
Posts: 3
Joined: 04 Jan 2021, 05:48

Re: iMac / Big Sur, restart and shut downs...

Post by Trogg71 »

Just to add my voice. Updated to Big Sur. All worked for a while. Now trying to rebuild a disk in a RAID 1 array - every time I leave it I come back to a crashed and powered-down Intel Mac. Really stressful.
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mjmohsen
Posts: 7
Joined: 25 Dec 2020, 19:27

Re: iMac / Big Sur, restart and shut downs...

Post by mjmohsen »

Same settings plus the dock removed, so far no crashes.
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: iMac / Big Sur, restart and shut downs...

Post by TMS »

{L_BUTTON_AT}Trogg71
You can refer to this link:viewtopic.php?f=66&t=1106
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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