Instructions for Installing RAID Driver for macOS Big Sur and M1 chip

FAQs and instructions only for Thunderbolt 3 series raid storage
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TMSupport
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Joined: 13 Dec 2019, 15:15

Instructions for Installing RAID Driver for macOS Big Sur and M1 chip

Post by TMSupport »

Instructions for Installing RAID Driver for macOS Big Sur and M1 chip

Applicable Models
D4 Thunderbolt3, D5 Thunderbolt3, D8 Thunderbolt3, D16 Thunderbolt3.

Applicable environment
If your computer system is MacOS Big Sur, and it is the first time to use TerraMaster D4 Thunderbolt3, D5 Thunderbolt3, D8 Thunderbolt3, D16 Thunderbolt3 products, please follow the steps below to install the RAID driver.

1. Please check whether your Mac is equipped with Apple T2/Apple M1 security chip.
Your Mac OS may be equipped with T2/Apple M1 security chip. If the system has Apple T2/Apple M1 security chip, follow the steps below; Please skip step2 if it's neither T2 nor M1 chip.

Please log in as system administrator, and go to System Information > Controller to check whether it's Apple T2/Apple M1 Security Chip.
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2. Change the security policy
Instructions for Mac with Apple T2 security chip
2.1 Restart your macOS and press Command +R to enter Mac OS Recovery.
2.2 Go to Utilities → Startup Security Utility, click Enter macOS Password to enter the correct password.
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2.3 Please check No Security and Allow booting from external or removable media.
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2.4 Restart your macOS by clicking Restart from Apple menu.
Note: After installing the new RAID driver, you can set the Apple T2 security chip as the default value.

Instructions for Mac with Apple M1 Security chip
2.5 Turn off your Mac and keep pressing the [POWER button] until you enter the selection interface, select [Options] and click [Continue] to enter the Mac OS recovery interface.
2.6 Click [Utilities→Startup Security Utility], a dialog box will appear to select [Security Policy]; select [Reduced Security] in the security policy interface of Macintosh HD.
Check [Allow user management of kernel extensions from identified developers] and check [Allow remote management of kernel extensions and automatic software updates], then click [OK]
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2.7 After completion, a dialog box will appear prompting [Enter Mac OS password] and click [OK]
2.8 Select [Restart] from the menu to restart your Mac.

3. Install RAID driver
3.1 Download the driver. https://dl.terra-master.com/cn/T3_RAID_ ... 210312.zip
3.2 Find the downloaded driver file, double-click the software package to start the installation program, and click the [Continue] button.
3.3 Mac OS will prompt you to install the driver, click the [Install] button.
3.4 The system will prompt to enter the administrator user name and password, and then click [Software Installation]
3.5 Pay attention to the [Security and Privacy] pop-up window, please do not ignore but click [Open Security Preferences] and click Allow to run [Enable System Extensions].
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3.6 Return to the driver installation window and click [Restart] to restart the system.

4. Please check whether the drive is installed successfully
4.1 Please keep your Thunderbolt TDAS device powering on and connecting to your Mac, please log in as administrator, and go to Utilities - Terminal.
4.2 Input the command line sudo su and press Enter key.
4.3 Input the password of your Mac OS and press Enter.(Note: The entered password will not be displayed)
4.4 Input the command line kextstat | grep high* and press Enter.
4.5 Please ensure that the version number is 4.23.1.
4.6 The RAID controller drive is installed successfully.
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To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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lucasprbanking
Posts: 11
Joined: 19 Nov 2020, 09:32

Re: Instructions for Installing RAID Driver for macOS Big Sur 11.0

Post by lucasprbanking »

where is the link to the new driver? Also, what version of the driver is this? Some of us already installed the new driver since it was shared in the forum in the Big Sur thread by a user who got it from the High Point techs.
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TMzethar
TerraMaster Team
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Re: Instructions for Installing RAID Driver for macOS Big Sur 11.0

Post by TMzethar »

To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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daily2500
Posts: 12
Joined: 14 Nov 2020, 20:36

Re: Instructions for Installing RAID Driver for macOS Big Sur 11.0

Post by daily2500 »

I had to reinstall the drivers again after updating to 11.1 from 11.0.1
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wlwaldorf
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Joined: 09 Jan 2021, 04:00

Re: Instructions for Installing RAID Driver for macOS Big Sur 11.0

Post by wlwaldorf »

Once I have completed the installation of the driver, is it okay to re-enable the Security and Allow booting from external or removable media... or leave it disabled?
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TMzethar
TerraMaster Team
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Joined: 27 Oct 2020, 16:43

Re: Instructions for Installing RAID Driver for macOS Big Sur 11.0

Post by TMzethar »

{L_BUTTON_AT}wlwaldorf

Yes, that's okey.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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OliverH
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Joined: 24 Feb 2021, 20:46

Re: Instructions for Installing RAID Driver for macOS Big Sur

Post by OliverH »

Followed the instructions but when I connected my DAS to my macmini m1 still nothing. Can't see the discs.

When the final driver has been completed is it likely to be a straight forward exercise to instal?
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TMRyan
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Re: Instructions for Installing RAID Driver for macOS Big Sur

Post by TMRyan »

{L_BUTTON_AT}OliverH
Hi,
Have you tried to turn off the firewall or reinstall the driver after uninstalling it?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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OliverH
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Joined: 24 Feb 2021, 20:46

Re: Instructions for Installing RAID Driver for macOS Big Sur and M1 chip

Post by OliverH »

I've tried all that's been suggested but no luck. I'll wait until you issue the final version, and hopefully, that will be a much more simplified process. Any idea when this will be ready?
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OliverH
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Re: Instructions for Installing RAID Driver for macOS Big Sur and M1 chip

Post by OliverH »

Any news when the final update will be avialable? Hopefully it will be a straight forward installation.
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