Big Sur

RAID storage for video editing professionals or who care much about the speed
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daily2500
Posts: 12
Joined: 14 Nov 2020, 20:36

Re: Big Sur

Post by daily2500 »

Big Sur is NOT compatible with Terra-Master D5 thunderbolt. :x

I tested it first with my laptop on Big Sur and it mounted and worked ok. Then I updated my iMac to Big Sur and connected the D5. Initially, it was ok, working fine mounting my raid drive 70TB in total.

Then after half a day - it failed the raid array completely. There is nothing wrong with my drives, the D5 and was working fine yesterday under Catalina.



RocketRAID 2720 SAS Controller v1.2


Date Time Description
2020/11/14 11:29:37 Array 'RAID_5_0' rebuilding failed.
2020/11/14 11:29:37 Disk 'TOSHIBA MG07ACA14TE-99C0A091F94G' at Controller1-Channel5 failed.
2020/11/14 11:29:36 Disk 'TOSHIBA MG07ACA14TE-99C0A03HF94G' at Controller1-Channel1 failed.
2020/11/14 11:29:36 Disk 'TOSHIBA MG07ACA14TE-99B0A0KRF94G' at Controller1-Channel3 failed.
2020/11/14 11:29:36 Disk 'TOSHIBA MG07ACA14TE-89K0A0QPF94G' at Controller1-Channel2 failed.
2020/11/14 11:29:36 Disk 'TOSHIBA MG07ACA14TE-99C0A04EF94G' at Controller1-Channel4 failed.
2020/11/14 11:28:34 Array 'RAID_5_0' rebuilding started.
2020/11/14 10:18:2 Array 'RAID_5_0' rebuilding failed.
2020/11/14 10:18:2 Disk 'TOSHIBA MG07ACA14TE-99C0A04EF94G' at Controller1-Channel4 failed.
2020/11/14 9:43:36 Array 'RAID_5_0' rebuilding started.
2020/11/13 21:2:23 Disk 'TOSHIBA MG07ACA14TE-99C0A03HF94G' at Controller1-Channel1 failed.
2020/11/13 19:50:48 Disk 'TOSHIBA MG07ACA14TE-99C0A091F94G' at Controller1-Channel5 failed.
2020/11/13 17:27:53 An write error occured on the disk 'TOSHIBA MG07ACA14TE-99C0A04EF94G' at Controller1-Channel4: LBA 0x27e03c7d8 sectors 0x8.
2020/11/13 16:16:18 Successfully repaired bad sector on disk 'TOSHIBA MG07ACA14TE-99C0A04EF94G' at Controller1-Channel4: LBA 0x27f764ea8 sectors 0x8 .
2020/11/13 16:16:16 An read error occured on the disk 'TOSHIBA MG07ACA14TE-99C0A04EF94G' at Controller1-Channel4: LBA 0x27f764ea8 sectors 0x8.
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dabuchho
Posts: 5
Joined: 14 Nov 2020, 21:13

Re: Big Sur

Post by dabuchho »

I can confirm the same on my D4, working flawlessly, then upgrade to Big Sur last night and now failing, we need this fixed ASAP and disapointed that nobody tested this with any of the betas over the past 3 months :cry:
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daily2500
Posts: 12
Joined: 14 Nov 2020, 20:36

Re: Big Sur

Post by daily2500 »

I've logged a support ticket with Terra Master - support(a)terra-master.com and also with Highpoint-tech who make the Raid controller: https://www.highpoint-tech.com/websupport/
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TMroy
TerraMaster Team
Posts: 2606
Joined: 10 Mar 2020, 14:04
China

Re: Big Sur

Post by TMroy »

After update from Catalina to Big Sur, please try to re-install the RAID driver and RAID manager pro on your MAC.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TerraMaster Team
Posts: 2606
Joined: 10 Mar 2020, 14:04
China

Re: Big Sur

Post by TMroy »

dabuchho wrote: ↑14 Nov 2020, 21:17 I can confirm the same on my D4, working flawlessly, then upgrade to Big Sur last night and now failing, we need this fixed ASAP and disapointed that nobody tested this with any of the betas over the past 3 months :cry:
For new customer, the newly purchased D4/D5 Thunderbolt 3 can be configured and work well on Big Sur. BUT for those who has been using the device on Catalina for a while, this could be a challenge. If you found your D4/D5 RAID system does not support by Big Sur, please try to re-install the RAID driver and RAID manager pro. If that still failed, you may have to rebuild your RAID on Big Sur, that means you will lose your data, please backup your data before you do that.

One thing need to be clear, if a device has been well set on Catalina and working well on Catalina, but Big Sur does not support it, this is Big Sur problem, not the device's problem!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TerraMaster Team
Posts: 2606
Joined: 10 Mar 2020, 14:04
China

Re: Big Sur

Post by TMroy »

dabuchho wrote: ↑14 Nov 2020, 21:17 I can confirm the same on my D4, working flawlessly, then upgrade to Big Sur last night and now failing, we need this fixed ASAP and disapointed that nobody tested this with any of the betas over the past 3 months :cry:
By the way, when your D4 failed on Big Sur, what message prompt to you? may I have more specifics how it failed?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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dabuchho
Posts: 5
Joined: 14 Nov 2020, 21:13

Re: Big Sur

Post by dabuchho »

When it fails I get the following message, I have tried reinstalling the driver and the raid pro manager. It isn't always the same drives, the drive or drives that fail is random.

2020/11/14 11:0:22 Array 'Storage' rebuilding failed.
2020/11/14 10:25:31 Array 'Storage' rebuilding started.
2020/11/14 10:22:37 Disk 'ST4000VN008-2DR166-ZGY720H4' at RAID 1-Channel2 failed.
2020/11/14 10:22:37 Disk 'ST4000VN008-2DR166-ZGY720B9' at RAID 1-Channel5 failed.
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dabuchho
Posts: 5
Joined: 14 Nov 2020, 21:13

Re: Big Sur

Post by dabuchho »

As a follow up to this, I have found that if it keeps failing, if you keep powering off and back on the Terra Master until it completes it's rebuild process, mine took 2 1/2 days, it will then reset it's status to normal and operate correctly.
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dabuchho
Posts: 5
Joined: 14 Nov 2020, 21:13

Re: Big Sur

Post by dabuchho »

I spoke too soon, after about 2 hours it failed again, and started the rebuild process at 0%, so yeah we need to find a fix for this :(
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TMS
TerraMaster Team
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Joined: 20 Oct 2020, 17:06

Re: Big Sur

Post by TMS »

Please refer to our notification: viewtopic.php?f=66&t=1062
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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