RAID Manager Pro cannot recognize the hard drive?

RAID storage for video editing professionals or who care much about the speed
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TMroy
Customer Service
Posts: 490
Joined: 10 Mar 2020, 14:04

RAID Manager Pro cannot recognize the hard drive?

Post by TMroy » 16 May 2020, 17:25

Troubleshooting

Applicable models:
TerraMaster D4 Thunderbolt 3 (D4-330)
TerraMaster D5 Thunderbolt 3 (D5-330)
TerraMaster D8 Thunderbolt 3 (D8-330)

RAID Manager pro is a configuration tool for the hardware array controller of TerraMaster Thunderbolt 3 device. If you want to create a hardware array, you need to install RAID Manager pro on your computer.

A username and password are required to run RAID Manager Pro
Username: RAID
Default password: hpt
You can change your password once you log in.

If you have installed hard drives into TerraMaster Thunderbolt 3 device, but RAID Manager pro cannot recognize the hard drives, please try following solutions:

1. The RAID controller driver has not been installed on your computer, please download and install TerraMaster Thunderbolt 3 device; 2. Select a recommended hard drive from the list of compatible drives.https://www.terra-master.com/global/compatibility/

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mfstanton
Posts: 1
Joined: 01 Aug 2020, 01:58

Re: RAID Manager Pro cannot recognize the hard drive?

Post by mfstanton » 01 Aug 2020, 02:09

What do i do if i don't want RAID? I just want to run it as JBOD

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TMroy
Customer Service
Posts: 490
Joined: 10 Mar 2020, 14:04

Re: RAID Manager Pro cannot recognize the hard drive?

Post by TMroy » 01 Aug 2020, 09:25

Then you don’t need to do anything, you don’t even need the Raid manager pro software. Just plug in your drives, that’s it.

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