large file copy fail to terramaster D2 with ssd

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jwdw
Posts: 1
Joined: 03 May 2023, 17:51

large file copy fail to terramaster D2 with ssd

Post by jwdw » 03 May 2023, 17:54

Hello I have a problem with copying large files to a terra master D2 thunderbolt, It has two samsung 4TB EVO SSD in raid 1 configuration, operating system is macOS (12.6.5) tried to copy a 512GB library file several times but is fails , copying stops every time at around 107 Gb with comment that the file already exists. smaller files are no probleem .What to do here ?

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TMzethar
TerraMaster Team
Posts: 1005
Joined: 27 Oct 2020, 16:43

Re: large file copy fail to terramaster D2 with ssd

Post by TMzethar » 03 Aug 2023, 18:44

It is difficult to guess the specific reason, maybe you can try to control the variable first.
You can copy the data to other devices to see if there are similar problems.
Or you can use other computers to transfer the same data into D2with SSD to see if there is a similar situation.
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Technical team: support(at)terra-master.com (for technical support)
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