D8-331 on Monterey Raid_MAC_V4.23.6 will not install

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ballistichog
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D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by ballistichog » 17 May 2022, 06:27

Not very good with MACs but I was successful in installing using guide before the update to Monterey.

After the Monterey update to MAC M1 laptop, Raid Manager Pro stopped connecting.

No problem I download file again and followed the guide, it looks like it installs but I try to verify using kextstat | grep high* and nothing is found.

One other thing that is different now is that I do not get the "allow" popup message during the install.

Let me know what steps I can take, thanks.

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TMSupport
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Re: D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by TMSupport » 17 May 2022, 18:03

Please keep the Thunderbolt 3 device turned on and connected to the computer.
Then enter "kextstat | grep high*" to check whether the driver is installed successfully.

Thunderbolt 3 RAID driver installation guide (Apple M1)
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ballistichog
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Re: D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by ballistichog » 17 May 2022, 22:23

result: "No variant specified, falling back to release"

Under System Information/Extensions - I do see "HighPointRR 4.23.6 with a last modified date of 11/16/21 but it marks NO for loaded.

Under System Information/Installations - I have "HighPointRR RAID Controller" listed about 12 times, so it tracks the installs I tried yesterday and the initial successful install on 2/15/22.

Let me know next steps, thanks.

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crisisacting
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Re: D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by crisisacting » 17 May 2022, 23:45

ballistichog wrote:
17 May 2022, 22:23
… do see "HighPointRR 4.23.6 with a last modified date of 11/16/21 but it marks NO for loaded.
… have "HighPointRR RAID Controller" listed about 12 times, so it tracks the installs I tried yesterday and the initial successful install on 2/15/22.
Based on this view of the internals of a D5, it's definitely a HighPoint controller.

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ballistichog
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Re: D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by ballistichog » 19 May 2022, 04:35

I also get a message when I plug in D8 that is ON with all green lights...

Cannot Use Thunderbolt Accessory
Connect accessory to a Thunderbolt port on this Mac.

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TMSupport
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Re: D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by TMSupport » 19 May 2022, 16:32

Hi! Please follow the steps below.
1. Refer to the step 3 of the article to uninstall the RAID driver.
2. Refer to the article to install RAID driver.

Note: Remember to change the security policy to "Reduced Security".
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ballistichog
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Re: D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by ballistichog » 21 May 2022, 10:41

I followed steps, it installs and restarts, but kextstat | grep high* does not show it loaded.

If I go to System Information/Estensions 4.23.6 HIghPointRR shows notarized, not loaded and obtained form identified developer.

Still when I plug in D8-331 a message "Cannot Use Thunderbolt Accessory" pops up. It is on and has all green lights.

Is there a way to reset the D8?

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ballistichog
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Re: D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by ballistichog » 23 May 2022, 22:45

So maybe it's a hardware issue with the D8-331, is there any tests or procedures to check it? I only have the mac m1 laptop with thunderbolt to test with. Thanks.

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TMSupport
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Re: D8-331 on Monterey Raid_MAC_V4.23.6 will not install

Post by TMSupport » 24 May 2022, 18:22

Is it convenient to send us screenshots of computer specifications?
You can contact our tech team, and our engineer will analyze the situation and reply you by email.
Remember to attach the link to the post.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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