Monterey 12.3.1 Update and Driver not Loading

RAID storage for video editing professionals or who care much about the speed
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lucasprbanking
Posts: 11
Joined: 19 Nov 2020, 09:32

Monterey 12.3.1 Update and Driver not Loading

Post by lucasprbanking » 20 Apr 2022, 00:51

Ok, I will summarize as best as I can:

Updated to Monterey 12.3.1

Got the prompt from apple saying a system extension from highpoint will no longer work with future OS

Went into system report, then extensions to check if the Highpoint driver is loaded , and it is not. Restarted computer and it still won't load.

Im running a D5 with 40 TB of storage. It is mounting fine, and seems to operate ok so far.

I need to know if this is an issue. So far no problems besides the extension not loading, but its only been 10 minutes.

Would appreciate advice on what to do next.

Thanks

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TMSupport
Customer Service
Posts: 1926
Joined: 13 Dec 2019, 15:15

Re: Monterey 12.3.1 Update and Driver not Loading

Post by TMSupport » 20 Apr 2022, 18:32

If your system is upgraded from an older version to 12.X, you need to follow the product's quick installation guide again to install and use the RAID driver.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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