Raid Manager Pro will not connect

RAID storage for video editing professionals or who care much about the speed
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Twelve11 Films
Posts: 1
Joined: 09 Oct 2021, 07:46

Raid Manager Pro will not connect

Post by Twelve11 Films » 09 Oct 2021, 07:52

I have installed 4 new 6TB drives and the D5 will not connect. It is not asking for a username or password, I just continually get the following error:

The connection between APP and RAID HBA has been interruptted, APP will try to reconnect RAID HBA in ___ second(s).

How can I reset the RAID Manager so I can access the username and password field?

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TMSupport
Customer Service
Posts: 1443
Joined: 13 Dec 2019, 15:15

Re: Raid Manager Pro will not connect

Post by TMSupport » 09 Oct 2021, 14:16

Hi! Please refer to the installation guide. The official D5-330 quick installation guide: https://support.terra-master.com/quickg ... underbolt3
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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