D5-330/TB3 driver & MacOS 11.5.2

RAID storage for video editing professionals or who care much about the speed
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donw
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Joined: 09 Sep 2021, 22:38

D5-330/TB3 driver & MacOS 11.5.2

Post by donw » 09 Sep 2021, 22:45

I wanted to set up my new D5-330/TB3 today. Unfortunately, there are problems with the RAID driver.
I use a MacBook Pro i9 with T2-Chip and macOS Big Sur 11.5.2

I have installed the driver according to your instructions from the forum (Disable security…allow kext etc). But the kextstat is not showing up. I tries a couple of times with different releases of the Raid-driver (release date 11/17/2020, 10/26/2020 and 03/12/2021).

Only the latest driver (M1_v4.23.1 from 12th of march 2021) works…. But only if I do not reboot!
If I install this driver and leave die latest dialog (reboot) open, I am able to run the Raid-utility and create a volume.

After a reboot the driver is not loaded (or remains in the system), the new volume does not mount.
Mac T2 is still disabled.

So I have to run the driver-installation again and leave the dialog open without a reboot. Only then can I use the drive.

How can I use the drive normally?
Is there a (new) working driver for macOS 11.5.2 which also runs after reboot?
Or is there a solution to use the D5-330/TB3 without the HighPoinRRt-driver?

Thanks

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: D5-330/TB3 driver & MacOS 11.5.2

Post by TMSupport » 10 Sep 2021, 11:48

Hi! Please install version V4.13.2.
https://support.terra-master.com/downlo ... underbolt3
10.png
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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donw
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Joined: 09 Sep 2021, 22:38

Re: D5-330/TB3 driver & MacOS 11.5.2

Post by donw » 10 Sep 2021, 22:43

Thanks for the reply.

But the problem remains.
I have installed the driver again and followed the Instruction viewtopic.php?f=66&t=1105.
After the reboot (from Setup-dialog) my system boots up an no volume mounted.

If I check the driver with sudo su > kextstat | grep high* I only got "No variant specified, failing back to release"
The driver is not loaded or the system prevents kext extensions.

I also try this viewtopic.php?f=66&t=1106 also without success.

So I have to install driver 4.23.1 again and leave the (reboot) dialog open to access my volume...
Last edited by donw on 10 Sep 2021, 22:50, edited 1 time in total.

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TMRyan
Customer Service
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Re: D5-330/TB3 driver & MacOS 11.5.2

Post by TMRyan » 11 Sep 2021, 18:36

Hi,
Is it possible to use another MAC of the same system to try?
The following content may be helpful to you: viewtopic.php?f=66&t=2414
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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donw
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Joined: 09 Sep 2021, 22:38

Re: D5-330/TB3 driver & MacOS 11.5.2

Post by donw » 11 Sep 2021, 18:48

I will try this on my MacMini. But this Mac runs MacOS 10.15.7.

The picture below shows the current situation.
Open dialog; without reboot and working driver (4.23.1)
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Bildschirmfoto 2021-09-11 um 12.42.00.png

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donw
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Joined: 09 Sep 2021, 22:38

Re: D5-330/TB3 driver & MacOS 11.5.2

Post by donw » 11 Sep 2021, 18:54

I think it has to do with the Big Sur architecture
https://developer.apple.com/de/support/ ... xtensions/
or some sandboxing issues; maybe... I'm not an expert

There is also a SoftRAID Kernel-Extension. Is this correct?
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Bildschirmfoto 2021-09-11 um 12.52.43.png
Bildschirmfoto 2021-09-11 um 12.52.43.png (21.93 KiB) Viewed 1144 times

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aefilho
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Joined: 15 Sep 2021, 02:31

Re: D5-330/TB3 driver & MacOS 11.5.2

Post by aefilho » 15 Sep 2021, 02:42

After many frustrating attempts following these instructions, I could make it work but only going directly to the Highpoint website.

Instructions:

https://highpoint-tech.com/PDF/RR3700/H ... _11_20.pdf

Driver:

https://highpoint-tech.com/BIOS_Driver/ ... 10_26.dmg

This is the driver version 4.22 and I can confirm it works with my iMac Pro 2017, Big Sur 11.6 with my D5 - Thunderbolt.

Remember to uninstall the driver first accordingly to the instructions and then install it.

Hope it helps.

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donw
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Joined: 09 Sep 2021, 22:38

Re: D5-330/TB3 driver & MacOS 11.5.2

Post by donw » 15 Sep 2021, 21:37

@aefilho many thanks for that.

This is the solution for D5 & MacOS 11.5
The driver works and survives the reboot. Volume is accessible and works with the HighPointRR-diver 4.22.0.

Such a great board here. @Terramaster please update your support-documentations.
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Bildschirmfoto 2021-09-15 um 15.32.45.png

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