Customer service will be slightly delayed than usual

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Admin
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Posts: 12
Joined: 03 Dec 2019, 10:11

Customer service will be slightly delayed than usual

Post by Admin » 24 Dec 2022, 18:49

Dear TerraMaster Community,

Due to the sudden outbreak of the COVID-19 epidemic in our area, most of the company's employees were infected and could not work as usual. In the coming short period of time, many jobs will be seriously affected, including but not limited to customer service, technical support, bug verification, new product releases, and software updates.

We are working hard to try various countermeasures to overcome the current difficulties and strive not to cause inconvenience to the majority of users. We are very sorry for this and thank you for your support!
Forum Administrator

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Charlie_Croker
Posts: 105
Joined: 07 Oct 2020, 19:05

Re: Customer service will be slightly delayed than usual

Post by Charlie_Croker » 26 Dec 2022, 04:58

Sorry to read this, hope you all stay safe.
Ex Terramaster user. British citizen, Ex resident of KSA, USA and now in UAE.

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ec465
Posts: 1
Joined: 20 Jan 2023, 11:41

Re: Customer service will be slightly delayed than usual

Post by ec465 » 20 Jan 2023, 11:47

Good luck!

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ZeeshanAhmad228
Posts: 2
Joined: 19 Jan 2023, 19:58

Re: Customer service will be slightly delayed than usual

Post by ZeeshanAhmad228 » 30 Jan 2023, 17:25

Great Work Best of Luck

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AnthonyColucci
Posts: 1
Joined: Yesterday, 22:56

Re: Customer service will be slightly delayed than usual

Post by AnthonyColucci » Yesterday, 22:59

How to Tell a Customer Their Order is Late [Templates and Tips]
Don't Make Excuses. ...
Be Honest and forthcoming. ...
Don't make promises you can't keep. ...
Apologize. ...
Offer potential solutions. ...
Follow up once the problem is resolved. ...
Thank the customer for their patience.

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