Urgent! .LOCK3D ransomware is attacking your TNAS

Official announcements and forum rules.
Post Reply
User avatar
Customer Service
Posts: 2015
Joined: 10 Mar 2020, 14:04

Urgent! .LOCK3D ransomware is attacking your TNAS

Post by TMroy » 25 Nov 2022, 10:28

So far, we have received several reports about TNAS being attacked by new ransomware. The data in the attacked device is encrypted into .lock3d encrypted file, the TOS webpage cannot be accessed, and the page reports a 403 error. It may be that the ransomware has encrypted some system files, making the system pages inaccessible. We are still gathering more information.

Common features of the attached TNAS devices:
1. All x.86 models;
2. Running an older system, 4.2.x or even 4.1.x;

We urge you to take immediate action with reference to the following guidelines to prevent your device from being attacked!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

User avatar
Posts: 1
Joined: 02 Dec 2022, 11:09

Re: Urgent! .LOCK3D ransomware is attacking your TNAS

Post by commaimagination » 02 Dec 2022, 11:15

My case on november 25 a boot time (The NAS shutdown everyday at 12pm and reboot at 8am). Looking for decryption solution.

Post Reply