PLEX Update for 1.19.2.2737

Discussion about Plex and Emby Media Server
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scoobyfizz
Posts: 104
Joined: 10 Jun 2020, 15:37

PLEX Update for 1.19.2.2737

Post by scoobyfizz »

After running for 45 minutes doing the update to this version and only getting to 3% is dropped to saying install... Then when I went back to the installed apps it says to update again.

Advice needed as it should not take 45 minutes to do 3% install... that would be 25 hours to update????!!!!

TOS version 4.1.28.200703192 F2-210
Best thing I ever did was ebay my Terramaster...
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scoobyfizz
Posts: 104
Joined: 10 Jun 2020, 15:37

Re: PLEX Update for 1.19.2.2737

Post by scoobyfizz »

This is ridiculous... I stopped the update. I have uninstalled and deleted the user/plex directory completely for a clean slate installation. Two installs attempted. The first failed at 11% for no apparent reason, the second is at 4% after 15 minutes.
Best thing I ever did was ebay my Terramaster...
R4nd0m
Posts: 5
Joined: 22 Dec 2019, 18:42

Re: PLEX Update for 1.19.2.2737

Post by R4nd0m »

I'm having a similar issue installing the update.
Appeared to have stalled at 3%, bounced NAS and retried, immediately went to 8%.
Looks to have stopped at 9%, so I selected Back and then selected Plex again, now showing 25%.

So seems to be installing, but extremely slowly

TOS 4.1.27.2006301044
F5-421
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scoobyfizz
Posts: 104
Joined: 10 Jun 2020, 15:37

Re: PLEX Update for 1.19.2.2737

Post by scoobyfizz »

indeed after another hour now at 32% with a clean install! on my QNAP nas installation takes minutes if that... I am so regretting buying this nas now along with the other problems I have encountered with settings being lost or 'switched back on' after a reboot it is truly awful.
Best thing I ever did was ebay my Terramaster...
R4nd0m
Posts: 5
Joined: 22 Dec 2019, 18:42

Re: PLEX Update for 1.19.2.2737

Post by R4nd0m »

After approx 1hr 15min got to 50% and status changed to Started
Plex now available

Previously the updates have only taken minutes, this isn't normal

To have a truly clean install, you need to remove data from /user/plex/home folders, as an uninstall doesn't seem to remove the old settings/database etc.
I had to do a clean install and found this out for myself
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scoobyfizz
Posts: 104
Joined: 10 Jun 2020, 15:37

Re: PLEX Update for 1.19.2.2737

Post by scoobyfizz »

I did delete the whole user/plex folder as I have had to do this previously too... 3 hours mine took give or take ten minutes.
Best thing I ever did was ebay my Terramaster...
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: PLEX Update for 1.19.2.2737

Post by TMSupport »

The first 50% of update is to download the update package, so any failure between 1-50% means that the update package is not downloaded successfully.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TMroy
TerraMaster Team
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Joined: 10 Mar 2020, 14:04
China

Re: PLEX Update for 1.19.2.2737

Post by TMroy »

If the network is busy or many people downloading the same application at the same time, the download progress will be abnormally slow or even no respond. At this time, repeatedly clicking download or update will submit more requests to the server, causing the progress to deteriorate further.If you are experiencing something like this, please try again later.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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scoobyfizz
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Joined: 10 Jun 2020, 15:37

Re: PLEX Update for 1.19.2.2737

Post by scoobyfizz »

tried for days with it dropping after various periods of time (minutes to hours) then eventually it installed after 2 1/s hours... Still getting the problem with scanning one of the libraries which works perfectly on the plex server running on my QNAP and local PC. just won't scan and crashes plex... Have removed it for now but will have to investigate the logs more closely in the future.
Best thing I ever did was ebay my Terramaster...
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Tricky
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Joined: 07 Feb 2020, 02:12
Great Britain

Re: PLEX Update for 1.19.2.2737

Post by Tricky »

Strange as i had lots of the same problems with the last plex updates and installs but this last update was done in minutes.
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