Plex HW Transcoding in TOS 5.1

Discussion about Plex and Emby Media Server
User avatar
djonesuk
Posts: 23
Joined: 28 Jun 2021, 22:01

Plex HW Transcoding in TOS 5.1

Post by djonesuk »

I haven't been able to get hw transcoding working on Plex since upgrading to TOS 5.1. I was on TOS 4.x before and it worked just fine. As a workaround, I have installed the official Plex docker image and hw transcoding is working just fine after passing through /dev/dri - so it doesn't look like a kernel issue but something is wrong the userland/libraries in TOS.

Model: F5-221
TOS: 5.1.24
Plex Media Server: 1.3.1
User avatar
TMLyy
TerraMaster Team
Posts: 105
Joined: 01 Jun 2022, 18:36

Re: Plex HW Transcoding in TOS 5.1

Post by TMLyy »

{L_BUTTON_AT}djonesuk

You need to add the plex user to the media user group and then give permissions to the media user group.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
djonesuk
Posts: 23
Joined: 28 Jun 2021, 22:01

Re: Plex HW Transcoding in TOS 5.1

Post by djonesuk »

plex user is in group 6 which is media. Is this what you mean?

Code: Select all

# grep plex /etc/passwd
plex:x:1009:6:TOS App User:/home/plex:/bin/bash
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Plex HW Transcoding in TOS 5.1

Post by TMSupport »

Issues with hardware transcoding are being fixed. Need to wait for the plex team to update the app.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
fantastiicck
Posts: 11
Joined: 12 Mar 2023, 20:15

Re: Plex HW Transcoding in TOS 5.1

Post by fantastiicck »

Hey, when the update will ne post by terramaster on store ?
User avatar
TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Plex HW Transcoding in TOS 5.1

Post by TMRyan »

You can try setting GUID and PUID to 0 in variables.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
fantastiicck
Posts: 11
Joined: 12 Mar 2023, 20:15

Re: Plex HW Transcoding in TOS 5.1

Post by fantastiicck »

TMRyan wrote: 14 Mar 2023, 11:08 You can try setting GUID and PUID to 0 in variables.
How can i try this ?
For information i have see a new update on Plex web site and i have the same issue with It (update Plex is 1.31.2)
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Plex HW Transcoding in TOS 5.1

Post by TMSupport »

The new package released by plex has not solved the issue of hardware transcoding.
Please consult the plex team for specific progress.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
fantastiicck
Posts: 11
Joined: 12 Mar 2023, 20:15

Re: Plex HW Transcoding in TOS 5.1

Post by fantastiicck »

TMSupport wrote: 14 Mar 2023, 18:24 The new package released by plex has not solved the issue of hardware transcoding.
Please consult the plex team for specific progress.
Ok i understand but this issue is appear only with your TOS 5 not TOS 4 so are you sure isn’t you side?

Other question: this subject impact me so hard could you tel me if i downgrade m’y TOS 5 to 4 i have any lost data ? Or i keep my data? because I know Plex works great with TOS4
User avatar
jhalfhide
Posts: 37
Joined: 31 Dec 2020, 01:19

Re: Plex HW Transcoding in TOS 5.1

Post by jhalfhide »

Same issue, transcoding isn't using hardware and often actually crashes my Plex app. So is this a TOS 5 issue now? I see no mention of it at all on the Plex forums.
F2-422 running TOS 5.1
Plex/Sonarr/Radarr/Lidarr/SabNZBD
Locked