Can't see Subfolders after updating to TOS 5

Discussion about Plex and Emby Media Server
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orangebloss
Posts: 11
Joined: 20 Jun 2020, 15:18

Can't see Subfolders after updating to TOS 5

Post by orangebloss »

Hi I've updated to TOS 5 and can no longer see my subfolders for plex.

They're under \Volume1\Public\Plex which I can see but then I can't see any folders below that when I attempt to add my library

help appreciated!
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orangebloss
Posts: 11
Joined: 20 Jun 2020, 15:18

Re: Can't see Subfolders after updating to TOS 5

Post by orangebloss »

Further update - despite moving all folders into a folder it can see, Plex isn't picking anything up?
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cb88
Posts: 3
Joined: 12 Jan 2023, 03:28

Re: Can't see Subfolders after updating to TOS 5

Post by cb88 »

Sounds like a permissions or ownership problem... you might want to SSH in and compare the permission on your top folder with the lower level ones.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Can't see Subfolders after updating to TOS 5

Post by TMSupport »

{L_BUTTON_AT}orangebloss

Please go to Control Panel - User Group, edit "media", and set the read and write permissions of the “public” shared folder for the media user group.
To contact our team, please send email to following addresses, remember to replace (at) with @
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orangebloss
Posts: 11
Joined: 20 Jun 2020, 15:18

Re: Can't see Subfolders after updating to TOS 5

Post by orangebloss »

Brilliant thank you! I can now see the folder but it won't let me add it as a pathway!

I've added the path for the library and it says "Your changes could not be saved"? Any other advice?
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Can't see Subfolders after updating to TOS 5

Post by TMSupport »

Please provide a screenshot of the error.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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