PLEX Not authorized You do not have access to this server

[jonwren]

Hi has anyone else had this problem
Not authorized
You do not have access to this server

am on all the latest software

[jafana]

I have the same issue, I've tried starting fresh with a new hard drive, clearing the cache, and reinstalling plex. Nothing seems to work

[TMSupport]

1. Clear your browser cache.
2. Click "Settings" - "General", if your server is not authorized, you will see the "Claim Server" button. Click it and authorize.

[jafana]

"1. Clear your browser cache.
2. Click "Settings" - "General", if your server is not authorized, you will see the "Claim Server" button. Click it and authorize."

Cleared my browser cache.

Where am I clicking settings at?

The plex media server program has a link to "Learn about Plex NAS compatibility." or an Enter button at the bottom right. If I hit enter it takes me to a plex screen where it wants me to login to my plex account. And once I login using any method it loads the Not authorized screen.

On TOS I can find user settings and a control panel neither of which shows a claim server button

I have TOS version 4.2.41- and Plex Media Server ver. 1.29.0.6244

[TMSupport]

{L_BUTTON_AT}jafana

Please check whether your computer and TNAS are in the same network segment?

[jafana]

They are both plugged into the same router and I don't have any separate segments set up

[TMSupport]

Have you try using another account to login?