Plex doesn't use Hardware Transcode on TOS 5
Plex doesn't use Hardware Transcode on TOS 5
My system is a F4-422 and i install TOS 5. Since i upgrade to TOS 5, my plex will not hardware transcode. As soon as i stream a video at a lower resolution, the system resource will go at almost 100%. But with version TOS 4.2, it will use 10% of the resource. That's why i think that the GPU is not accessible true PLEX. How do i fix this? And yes i do have Plex Pass.
- Charlie_Croker
- Posts: 105
- Joined: 07 Oct 2020, 19:05
Re: Plex doesn't use Hardware Transcode on TOS 5
What does Plex show (Settings/Transcoder)? If you have the Plex pass, and a CPU capable on the NAS (The F4-422 should be capable) then you should see hw transcoding.
Ex Terramaster user. British citizen, Ex resident of KSA, USA and now in UAE.
Re: Plex doesn't use Hardware Transcode on TOS 5
plex user is not part of the video group (which have the right to use hw transcode)
TM will probably update the module asap
Till then, you can manually install the latest plex tpk
viewtopic.php?f=37&t=3425
or run in ssh:
TM is relly working hard to make TOS5 a success and some things can be forgotten.
That's why we are here as a community.
TM will probably update the module asap
Till then, you can manually install the latest plex tpk
viewtopic.php?f=37&t=3425
or run in ssh:
Code: Select all
usermod -aG video "plex"
TM is relly working hard to make TOS5 a success and some things can be forgotten.
That's why we are here as a community.
Re: Plex doesn't use Hardware Transcode on TOS 5
{L_BUTTON_AT}foucomm
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Re: Plex doesn't use Hardware Transcode on TOS 5
Update the plex software and all work now. Thanks
Re: Plex doesn't use Hardware Transcode on TOS 5
Device F4-423, TOS 5.0.158, Plex version 1.28.1.6104, user plex added to video group.. But still no hw transcoding. Any ideas?
Re: Plex doesn't use Hardware Transcode on TOS 5
You need to install Plex online in the App Center and try hardware transcoding again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Plex doesn't use Hardware Transcode on TOS 5
Can the normal video be played normally?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)