Can't run plex !

Discussion about Plex and Emby Media Server
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Nekle
Posts: 14
Joined: 05 Dec 2021, 06:42

Can't run plex !

Post by Nekle »

Hello !
I got an issue today, after installing my new HDD, Plex got updated and since I can't run it anymore. The app stays on "Stopped" no matter what I do.

I tried to uninstall it, reinstall it.
I tried to follow this topic [viewtopic.php?f=75&t=364] but nothing seems to work.
I also tried to install it with the ".tpk" file [https://www.plex.tv/en-gb/media-server-downloads/] but it doesn't work too...

I actually have an F2-22 with this version number "4.2.09-2101251735".

Could someone help me please ?

Thanks in advance
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Can't run plex !

Post by TMroy »

Update your TOS to the latest version and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Nekle
Posts: 14
Joined: 05 Dec 2021, 06:42

Re: Can't run plex !

Post by Nekle »

Hello,

Thanks for your answer.
I tried to update it, but when I go on "Software update" then "Online update" it says that i'm running the "latest version".

So how/where could I find a newer version ?
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Can't run plex !

Post by TMRyan »

Hi,
You can download the update package from here for manual update:
viewtopic.php?f=28&t=2666
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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sianderson
Posts: 293
Joined: 02 Aug 2020, 03:42
Great Britain

Re: Can't run plex !

Post by sianderson »

TMRyan wrote: 05 Dec 2021, 18:00 Hi,
You can download the update package from here for manual update:
viewtopic.php?f=28&t=2666
i mean this in the nicest way any chance TMRoy can be given a bit more training on how to respond to posts, a lot of the time they are abupt, dismissive and unhelpful with crucial information missing that people really need to know, if you compare your responses to his you will see the difference in quality (this is just an observation of being on the forurm for well over a year now)
F2-210

4.2.43
User avatar
Nekle
Posts: 14
Joined: 05 Dec 2021, 06:42

Re: Can't run plex !

Post by Nekle »

Thank you for your quick reply.

I has finally work, but i'm kinda sad that I lost all my previous installation by just trying to update plex...

There might be something to do on this point.

Thanks any way !
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Can't run plex !

Post by TMroy »

{L_BUTTON_AT}sianderson
Thank you for your advice!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
sianderson
Posts: 293
Joined: 02 Aug 2020, 03:42
Great Britain

Re: Can't run plex !

Post by sianderson »

TMroy wrote: 05 Dec 2021, 20:53 [at=sianderson post_id=14975 time=1638701529 user_id=2074][/at]
Thank you for your advice!
its not a problem :)
F2-210

4.2.43
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