after update 4.2.16 - PLEX take 20 to start and web server dont start

Discussion about Plex and Emby Media Server
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mil_house23
Posts: 12
Joined: 25 Mar 2021, 01:47

Re: after update 4.2.16 - PLEX take 20 to start and web server dont start

Post by mil_house23 »

{L_BUTTON_AT}TMSupport
I sent information of teamviewer 3 times, nothing happend, and you dont reply my email, i dont understand you
I know the time diferent , i write you at your local time 3PM/15hs
So , how is the way to get your support??
Thanks

Nicolas
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TMnorah
TerraMaster Team
Posts: 117
Joined: 17 Aug 2021, 09:51

Re: after update 4.2.16 - PLEX take 20 to start and web server dont start

Post by TMnorah »

Hello,the last email we received from you was on November 5th. Please check your email or try another email.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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mil_house23
Posts: 12
Joined: 25 Mar 2021, 01:47

Re: after update 4.2.16 - PLEX take 20 to start and web server dont start

Post by mil_house23 »

Yes i sent you my information to connect the days, , 2 nov , you never reply and not connect, again 3nov ,you never reply and not connect and finally 5 nov , you never reply and not connect
How have to email all the days? :roll: :o
Please fix me a day and you connect it
I live in +2 time zone, and i can sent teamviewer information about 15hs/3PM any day
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: after update 4.2.16 - PLEX take 20 to start and web server dont start

Post by TMSupport »

Please contact the online customer service on the official website for help.
https://www.terra-master.com/global/
2.png
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
mil_house23
Posts: 12
Joined: 25 Mar 2021, 01:47

Re: after update 4.2.16 - PLEX take 20 to start and web server dont start

Post by mil_house23 »

The only option at online customer service on the official website is sent email,that emails nobody see or reply (i already sent it)
This is the only way to contact you?
Is like a dog biting her tail
Thanks a lot
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: after update 4.2.16 - PLEX take 20 to start and web server dont start

Post by TMroy »

You have many ways to reach the tech team, and i believe that our tech team replied to your email, but i have no idea why this post still remains the same topic for almost a week.
you can send email, there are so many emails received every day. you can chat online, you can send PM to the support in this forum. Try the one you never tried. Or you can change to another common email address like gmail, hotmail or outlook.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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