Updating to the latest Plex version deleted my whole plex server

Discussion about Plex and Emby Media Server
Locked
User avatar
chasebro
Posts: 2
Joined: 23 Jun 2021, 23:18

Updating to the latest Plex version deleted my whole plex server

Post by chasebro »

Tried updating to Plex version 1.23.2.4656 today, the update succeeded, but in the process of updating it deleted my entire plex config folder including the plex database and all metadata. Not sure if it's recoverable, but I'm going to migrate off of Terra-Master to something else, this is entirely unacceptable. Thankfully the media is still present, but I have weeks of migrations and metadata regeneration in my future (after I purchase a non Terramaster nas)...
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Updating to the latest Plex version deleted my whole plex server

Post by TMSupport »

Please refer to the second post of this link to see whether it's ok viewtopic.php?f=75&t=364
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
chasebro
Posts: 2
Joined: 23 Jun 2021, 23:18

Re: Updating to the latest Plex version deleted my whole plex server

Post by chasebro »

Thanks for the link, but as I said, my database was deleted. Entirely unacceptable.
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Updating to the latest Plex version deleted my whole plex server

Post by TMSupport »

Is it ok to let the engineer check it remotely to see whether the deleted database could be recovered?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked