Hi All,
I have been using Plex for years now and have recently upgraded to a new TNAS server F5-221 with currently 3 drives out of the 5 being filled right now.
Plex is at version 1.20.5.3600
When I first set it up, it seemed to be working fine. Last week I noticed some funky thing with it.
Now I am at a point where it only shows the thumbnails for a fraction of what I have. The other titles show a blank gray square with the name of it below it and the year or # of seasons. But when I click to view those files, I get the error
"There was an unexpected error loading this item"
Now I have tested the video files on the drive themselves and they work. What is going on?
Also when I tried to do a test of a new Library and add say just one folder it will not see it.
Why is this happening? Any thoughts? It is very frustrating.
Thank you.
Bryan
Plex server only partially working now?
Re: Plex server only partially working now?
Also when I did a test to grab that same folder on the old server on my laptop it found everything no problems. So i think there is an issue with the NAS server I created?
Would it be best to delete it? and start fresh? Or is there an issue with the program version?
Thank you.
B
Would it be best to delete it? and start fresh? Or is there an issue with the program version?
Thank you.
B
Re: Plex server only partially working now?
You can reset it, and add the library again to see whether it's ok.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Plex server only partially working now?
I have tried the reset in the program on TOS.
Should I remove the library and create a new one? then too?
Thank you.
Bryan
Should I remove the library and create a new one? then too?
Thank you.
Bryan
Re: Plex server only partially working now?
You can just rename the library and try to create a new one.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Plex server only partially working now?
I have tried renaming the bad library and created a new one.
No videos files are being found now, even though I had the location to the same folder. Also I can not delete the old Library.
No videos files are being found now, even though I had the location to the same folder. Also I can not delete the old Library.
Re: Plex server only partially working now?
The existing libraries would be erased when resetting it on Plex like the following picture shows:
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Plex server only partially working now?
I have clicked on the "RESET" button, but all the existing libraries are still there when I go into PLEX.
You are saying that it should erase all of those? For a fresh start?
No luck there.
Thoughts?
Thank you,
Bryan
You are saying that it should erase all of those? For a fresh start?
No luck there.
Thoughts?
Thank you,
Bryan
Re: Plex server only partially working now?
{L_BUTTON_AT}walmanbe
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Plex server only partially working now?
I tried deleting it from inside PLex. But it does not disappear. How do I erase the TNAS server I created and create a new one? The server running off my laptop works fine.
Thank you.
Thank you.