pcloud sync issue

Discussion about CloudSync.
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eikichi
Posts: 3
Joined: 19 Apr 2020, 19:01

pcloud sync issue

Post by eikichi »

When trying to connect pcloud with my pcloud account, i get a popup in my browser saying :
"Cloud Sync requires for following permission

Redirect your personal information back to http://192.168.0.46:8181,
]please make sure http://192.168.0.46:8181 is your TNAS domain.
Agree / Cancel"
Clicking agree will lead to an infinite loading gear in the pcloud client.

I see in my pcloud account that Terra-Master has been granted to access my cloud account, so there some kind of comminication.

Anyway to fix this ?

Cheers
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: pcloud sync issue

Post by TMSupport »

Please advise your TNAS model number and current TOS version.
We just released a new version of pcloud. you can try with the new one.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
eikichi
Posts: 3
Joined: 19 Apr 2020, 19:01

Re: pcloud sync issue

Post by eikichi »

F4-210 under TOS 4.1.28.2007031922
tried with the updated version for pcloud but same issue arises...
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: pcloud sync issue

Post by TMSupport »

Please send email to support(at)terra-master.com to ask for help.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
eikichi
Posts: 3
Joined: 19 Apr 2020, 19:01

Re: pcloud sync issue

Post by eikichi »

After talking to support, i found out that EU based pcloud server are refusing to connect for some weord reason. I had to pay 19,90 Euros with. pCloud to request my 2tb server space to be migrated to the US (Which took 5 minutes as it was empty) and now everything connect.

Thanks Lingo from Terramaster support for the reactivity replying my requests for help and helping to isolate the issue !
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: pcloud sync issue

Post by TMroy »

Thank you for your update!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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