Cloud Sync "Operation failed"

Discussion about CloudSync.
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whateverman
Posts: 3
Joined: 13 Sep 2022, 08:26

Cloud Sync "Operation failed"

Post by whateverman »

Good Morning.
I'm a Terra Master newb here and am trying to download Cloud Sync on TOS 5.0 to my NAS to sync Dropbox and get 'Operation failed' from the Apps download window.
I have tried other downloads from Apps without issue. Any help or advise appreciated, thanks.
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TMSupport
TerraMaster Team
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Joined: 13 Dec 2019, 15:15

Re: Cloud Sync "Operation failed"

Post by TMSupport »

Please update TOS to the latest version 5.0.166.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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whateverman
Posts: 3
Joined: 13 Sep 2022, 08:26

Re: Cloud Sync "Operation failed"

Post by whateverman »

Good Morning.
Thanks for the input, the current TOS version is 5.0.120 and is set to automatic update.
I have managed to get the download and install completed, but the CloudSync start screen only has an Overview display with no other options in the side bar, could this be a permissions issue?
Thanks again.
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whateverman
Posts: 3
Joined: 13 Sep 2022, 08:26

Re: Cloud Sync "Operation failed"

Post by whateverman »

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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Cloud Sync "Operation failed"

Post by TMroy »

Update your TOS to the latest version, it is now 5.0.172. Then uninstall the cloudsync and reinstall again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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crisisacting
Posts: 257
Joined: 20 Jan 2022, 16:42

Re: Cloud Sync "Operation failed"

Post by crisisacting »

TMroy wrote: 24 Sep 2022, 00:59 Update your TOS to the latest version, it is now 5.0.172. Then uninstall the cloudsync and reinstall again.
5.0.172? TOS update doesn't detect that update being available.
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: Cloud Sync "Operation failed"

Post by TMroy »

Sorry, my mistake. the updated version now is 5.0.171
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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