Onedrive Sync not working after boot

Discussion about Cloud Sync.
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moses123
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Joined: 01 Jun 2021, 17:56

Onedrive Sync not working after boot

Post by moses123 » 01 Jun 2021, 18:02

Hello,

my NAS F2-210 is not running all day. After automatic boot at a certain time with uptime for two hours, the Onedrive App shows no syncing. There are no new entries in the onedrive log.

Only after manually stopping and starting the connection via the GUI, the sync starts. This is not the expected behavior, after reboot, the sync should run, but the service seems not to be started at boot.

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TMS
Customer Service
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Joined: 20 Oct 2020, 17:06

Re: Onedrive Sync not working after boot

Post by TMS » 01 Jun 2021, 22:09

We will verify it.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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moses123
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Joined: 01 Jun 2021, 17:56

Re: Onedrive Sync not working after boot

Post by moses123 » 10 Jun 2021, 02:00

Anything new about this issue?

By the way, with the new version 4.2.13 it is still not working on F2-210 :(

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TMS
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Re: Onedrive Sync not working after boot

Post by TMS » 10 Jun 2021, 16:29

If onedrive has a synchronization task, it will continue to synchronize after restarting, but it will take a while, and it will take time to detect.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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moses123
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Re: Onedrive Sync not working after boot

Post by moses123 » 10 Jun 2021, 18:58

After an uptime of 1 1/2 hours, there is nothing synced from onedrive. Waitime is set to 10 min.

There is no service running.
"service onedrive status" shows cloudsync stopped running the command via ssh as root

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TMS
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Re: Onedrive Sync not working after boot

Post by TMS » 11 Jun 2021, 15:24

Thank you for your report, we will release an update package to fix this problem.
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snapperheadjoeTM
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Joined: 03 Mar 2021, 23:50

Re: Onedrive Sync not working after boot

Post by snapperheadjoeTM » 19 Jun 2021, 05:42

I am having the same problem running ver. 2.1.4 released 06/11/21 and I haven't see a successful sync since 05/31/21. When will this be fixed. I make multiple changes to files in OneDrive everyday so I should be seeing changes almost every hours of the day in this sync.

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Onedrive Sync not working after boot

Post by TMSupport » 21 Jun 2021, 11:08

Please try to pause the sync task and restart it to see whether it could be synced.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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snapperheadjoeTM
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Re: Onedrive Sync not working after boot

Post by snapperheadjoeTM » 21 Jun 2021, 22:06

I have done that multiple times in the results of the same thinking does not occur. I have even re-authorized the connection and the results of the same sinking does not occur.

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TMSupport
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Re: Onedrive Sync not working after boot

Post by TMSupport » 22 Jun 2021, 10:24

Is it ok to let our engineer check it remotely? Please contact support(at)terra-master.com to confirm it.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @

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