backblaze app locks up TOS

Discussion about CloudSync.
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deejc
Posts: 111
Joined: 09 Mar 2021, 03:35

backblaze app locks up TOS

Post by deejc »

i have my data backing up to backblaze and thats OK, but if i select Log then the whole TOS locks up and stops responding, i need to refresh The entire page for anything else to work.
my Log page shows i have 56746 Log entries, after a certain time Safari shows :
this webpage was reloaded because of a problem
F2-220 WITH 2 x WD RED 2TB RUNNING 4.2.17
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: backblaze app locks up TOS

Post by TMRyan »

This may be due to our protection mechanism, TOS automatically exits due to long periods of inactivity.
Can you export logs in Backblaze normally after logging in normally?
You can try other browsers, such as the latest Google Chrome.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
deejc
Posts: 111
Joined: 09 Mar 2021, 03:35

Re: backblaze app locks up TOS

Post by deejc »

i cannot export logs as the screen locks when i go on to the logs page, i tried in chrome and chrome crashed as well
F2-220 WITH 2 x WD RED 2TB RUNNING 4.2.17
User avatar
TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: backblaze app locks up TOS

Post by TMRyan »

We are verifying this issue.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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