Nextcloud blank page

Discussion about CloudSync.
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McAwesome
Posts: 18
Joined: 09 Jan 2021, 07:52

Nextcloud blank page

Post by McAwesome »

Hello,
i installed Nextcloud on my TNAS-F221 and configured it.
For some reasons I had removed it and after days I wanted to reinstall it.
After installation, however, the app opens but from blank pages and nothing is seen

Sorry for the wrong section. I see now that Nextcloud goes to Other. Please moderator move this topic.
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Nextcloud blank page

Post by TMRyan »

Hello,
You can check whether the program service is started in the application center.
If it has been activated, the loading speed may be slow due to network reasons. You can wait for a while on this interface.
If it still doesn't work, you can try to clear the browser cache and then log in again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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McAwesome
Posts: 18
Joined: 09 Jan 2021, 07:52

Re: Nextcloud blank page

Post by McAwesome »

I see it is installed but not active. However, on my nas it is currently uninstalled.
Immagine 2021-02-02 121227.jpg
Before posting the answer, from fresh browser, I installed nextcloud again and uninstalled right after and now it has disappeared from the the application center management page.
So, I installed it again and I see it correctly on the desktop and in the application center management page.

However, now it tells me to upgrade.
upgrade.jpg
upgrade.jpg (23.98 KiB) Viewed 2515 times

I tried to refresh the page, open nextcloud, run the load symbol, but it remains with the blank page.
blank.jpg
blank.jpg (15.36 KiB) Viewed 2513 times
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TMS
TerraMaster Team
Posts: 508
Joined: 20 Oct 2020, 17:06

Re: Nextcloud blank page

Post by TMS »

Is it possible to let our engineer check it remotely?You can send an email to our tech team to confirm it.
To contact our tech team, please email to support(at)terra-master.com, remember to replace (at) with @
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McAwesome
Posts: 18
Joined: 09 Jan 2021, 07:52

Re: Nextcloud blank page

Post by McAwesome »

yes sure. where i get the email?
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TMRyan
TerraMaster Team
Posts: 817
Joined: 01 Dec 2020, 11:50

Re: Nextcloud blank page

Post by TMRyan »

{L_BUTTON_AT}McAwesome
Hello,
You can email to support(at)terra-master.com, remember to replace (at) with @
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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