Unable to re-create a connection to Dropbox

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john47uk
Posts: 5
Joined: 06 Sep 2022, 09:16

Unable to re-create a connection to Dropbox

Post by john47uk » 12 Sep 2022, 23:52

Version 2.4.2
I had a connection to Dropbox at one time but it was deleted. Now, each time I try to re-connect to Dropbox the following screen shows
"Cloud Sync requires for following permission". After agreeing to it, "operation failed" shows.
When I first setup a connection to Dropbox a screen asked to login to Dropbox - that screen does not appear now, what should I change so this 'login' screen' becomes active again? John

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Unable to re-create a connection to Dropbox

Post by TMSupport » 13 Sep 2022, 18:44

Please try to clear the browser cache and check if the TNAS is connected to the internet.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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john47uk
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Joined: 06 Sep 2022, 09:16

Re: Unable to re-create a connection to Dropbox

Post by john47uk » 14 Sep 2022, 00:40

Thanks for your suggestion. Yes, my TNAS is connected to the internet and this time when I tried to create a connection I was asked to login to Dropbox but after that, operation failed resulted.

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MagicPhotoEvents
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Joined: 03 Aug 2022, 18:10

Re: Unable to re-create a connection to Dropbox

Post by MagicPhotoEvents » 25 Nov 2022, 02:39

Hello,

I encounter a similar issue with Google Drive.
Capture d’écran du 2022-11-24 19-34-32.png
As you can see on the screenshot, the web address is not valid. I think it is the problem !

Regards,

Olivier

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Unable to re-create a connection to Dropbox

Post by TMSupport » 25 Nov 2022, 09:56

{L_BUTTON_AT}MagicPhotoEvents

Click "Agree" to continue the connection.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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TMroy
Customer Service
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Joined: 10 Mar 2020, 14:04

Re: Unable to re-create a connection to Dropbox

Post by TMroy » 25 Nov 2022, 11:15

{L_BUTTON_AT}MagicPhotoEvents

Your browser may stop the redirect link, you need to allow the redirection on your browser.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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MagicPhotoEvents
Posts: 13
Joined: 03 Aug 2022, 18:10

Re: Unable to re-create a connection to Dropbox

Post by MagicPhotoEvents » 25 Nov 2022, 16:11

Hello TMSupport and TMroy,

Thanks for your help

I have activated redirections and others site permissions but it does not solve the issue.

I have already used CloudSync previous versions and it was ok

Regards,

Olivier

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TMSupport
Customer Service
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Joined: 13 Dec 2019, 15:15

Re: Unable to re-create a connection to Dropbox

Post by TMSupport » 25 Nov 2022, 18:24

{L_BUTTON_AT}MagicPhotoEvents

Please try to re-enable the CloudSync.
If the issue persists, please contact our tech team to check remotely.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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MagicPhotoEvents
Posts: 13
Joined: 03 Aug 2022, 18:10

Re: Unable to re-create a connection to Dropbox

Post by MagicPhotoEvents » 25 Nov 2022, 20:40

I have uninstalled (with configuration files erasing) and installed it again but the issue still occurs.

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