Cloudsync doesn't sync?

Discussion about CloudSync.
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joek1973
Posts: 14
Joined: 25 Jul 2022, 13:43

Cloudsync doesn't sync?

Post by joek1973 » 30 Jul 2022, 17:30

Am I missing something?

I have just bought my F2-423, and managed to install Cloudsync (after the download stalled many, many times).

Anyway - I have set up the connection to both my OneDrive and Google Drive. These both report as successful connections. I have setup two tasks, one for the Google Drive and one for the OneDrive.

Yet neither task has transferred any files to the cloud drive folders I have setup and set in the setup wizards for the tasks.

Am I missing something? Do I need to do something else to make it work?

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TMroy
Customer Service
Posts: 1777
Joined: 10 Mar 2020, 14:04

Re: Cloudsync doesn't sync?

Post by TMroy » 30 Jul 2022, 19:07

What version of TOS running on your TNAS?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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joek1973
Posts: 14
Joined: 25 Jul 2022, 13:43

Re: Cloudsync doesn't sync?

Post by joek1973 » 31 Jul 2022, 20:05

TMroy wrote:
30 Jul 2022, 19:07
What version of TOS running on your TNAS?
Hi - it did eventually start working, thanks. Version 5.0.144

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MagicPhotoEvents
Posts: 6
Joined: 03 Aug 2022, 18:10

Re: Cloudsync doesn't sync?

Post by MagicPhotoEvents » 04 Aug 2022, 18:52

Hello,

I have the same problem.

TOS 5.0.144 updated to 5.0.150 -> issue still exists

Olivier

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TMLyy
Customer Service
Posts: 26
Joined: 01 Jun 2022, 18:36

Re: Cloudsync doesn't sync?

Post by TMLyy » 04 Aug 2022, 22:04

{L_BUTTON_AT}MagicPhotoEvents

cloudsync needs to be updated to the latest version.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)

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MagicPhotoEvents
Posts: 6
Joined: 03 Aug 2022, 18:10

Re: Cloudsync doesn't sync?

Post by MagicPhotoEvents » 05 Aug 2022, 00:44

{L_BUTTON_AT}MagicPhotoEvents
TMLyy wrote:
04 Aug 2022, 22:04
cloudsync needs to be updated to the latest version.
My CloudSync version is 2.3.2 (published 3 days ago)

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TWlhq
Customer Service
Posts: 9
Joined: 29 Jun 2022, 18:12

Re: Cloudsync doesn't sync?

Post by TWlhq » 06 Aug 2022, 01:31

{L_BUTTON_AT}MagicPhotoEvents
MagicPhotoEvents wrote:
05 Aug 2022, 00:44
TMLyy wrote:
04 Aug 2022, 22:04
cloudsync needs to be updated to the latest version.
My CloudSync version is 2.3.2 (published 3 days ago)
Since it takes some time for the task to start running, it may be that the task has not started running. Check whether there is a task map in the overview, and try to deactivate the enabled task or re create the task. The application will be improved in the future.

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MagicPhotoEvents
Posts: 6
Joined: 03 Aug 2022, 18:10

Re: Cloudsync doesn't sync?

Post by MagicPhotoEvents » 06 Aug 2022, 19:36

{L_BUTTON_AT}MagicPhotoEvents
TWlhq wrote:
06 Aug 2022, 01:31
MagicPhotoEvents wrote:
05 Aug 2022, 00:44
TMLyy wrote:
04 Aug 2022, 22:04
cloudsync needs to be updated to the latest version.
My CloudSync version is 2.3.2 (published 3 days ago)
Since it takes some time for the task to start running, it may be that the task has not started running. Check whether there is a task map in the overview, and try to deactivate the enabled task or re create the task. The application will be improved in the future.
Hello, I understand, and I have deactivated the task to create a new with bidirectionnal synchronisation mode, but it still does not run. The result of the task is "Sync Succeeded", but the Google Drive is still empty and the CloudSync log too. Regards, Olivier

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thierrys73
Posts: 6
Joined: 23 Jul 2022, 19:57

Re: Cloudsync doesn't sync?

Post by thierrys73 » 08 Aug 2022, 19:51

Hello
this the same things for me !!

thanks for helps

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thierrys73
Posts: 6
Joined: 23 Jul 2022, 19:57

Re: Cloudsync doesn't sync?

Post by thierrys73 » 10 Aug 2022, 21:25

hello
it's ok for me in 4.2.4

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