USB Copy

Discussion about USB Copy.
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Jadius
Posts: 3
Joined: 14 May 2020, 15:50

USB Copy

Post by Jadius » 14 May 2020, 15:55

Hi =)

i installed the USB Copy app but its not on the desktop. If i klick "send to desktop" next to the uninstall button it still doesnt appear. What do i do?

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TMSupport
Customer Service
Posts: 713
Joined: 13 Dec 2019, 15:15

Re: USB Copy

Post by TMSupport » 14 May 2020, 17:00

May I know your current TOS version number? TOS4.1.23 may have some problems for some languages including French, Spanish, German, and etc. You can either reinstall your TOS to TOS4.1.21 or let our engineer help you remotely, also a new version will be released very soon to fix this issue.
Here is the link https://dl.terra-master.com/cn/TOS_A1.0 ... 271849.ins and instructions for your reference:
1. power off your device and pull out all the hard drives
2. power it on and run TNAS PC
3. check your device and click Login
4. insert all your hard drives back and click retry
5. select "install a new TOS system" ( please be noted that this will not delete your data from your hard drives) and Manual download and install TOS system.
6. follow the instructions to complete

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Jadius
Posts: 3
Joined: 14 May 2020, 15:50

Re: USB Copy

Post by Jadius » 15 May 2020, 05:50

Thank you it works now :)

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TMSupport
Customer Service
Posts: 713
Joined: 13 Dec 2019, 15:15

Re: USB Copy

Post by TMSupport » 15 May 2020, 10:52

Thank you for the feedback.

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