Cannot Update or Uninstall USB Copy

Discussion about USB Copy.
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werzaque
Posts: 5
Joined: 12 Apr 2021, 08:45

Cannot Update or Uninstall USB Copy

Post by werzaque »

Dear Community,

I have a problem with USB Copy. Since TOS was updated, I want to update USB Copy as well, but it will not let me. It also will not let me uninstall it. I suspect the application has become corrupted, but is there any way to force an uninstall so that I can do a fresh clean install of USB copy? Many thanks.

Frank
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Stuck in this state. The word after the percent sign flashes between "Installing" and "Updating" continuously.
Stuck in this state. The word after the percent sign flashes between "Installing" and "Updating" continuously.
User avatar
werzaque
Posts: 5
Joined: 12 Apr 2021, 08:45

Re: Cannot Update or Uninstall USB Copy

Post by werzaque »

TOS version is 4.2.09-210251735 by the way
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Cannot Update or Uninstall USB Copy

Post by TMSupport »

Is it the only issue with USB Copy or all the apps?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
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User avatar
werzaque
Posts: 5
Joined: 12 Apr 2021, 08:45

Re: Cannot Update or Uninstall USB Copy

Post by werzaque »

Hi,

Clam Antivirus works just fine, and I just tried to install "Web Server", which seems to be working as far as I can tell. Those are the only apps that I have installed at the moment.

KR,

Frank
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TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Cannot Update or Uninstall USB Copy

Post by TMSupport »

Please SSH access your TNAS and logged in as root (the password is the login password of admin) and run the cmd line below:
1. rm /tmp/wget-usbcopy
2. rm /tmp/scripts_run/get.usbcopy
The refresh the page to reinstall USB Copy.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
werzaque
Posts: 5
Joined: 12 Apr 2021, 08:45

Re: Cannot Update or Uninstall USB Copy

Post by werzaque »

Dear Support,

Sorry for the belated reply. I am getting the following error :| . Please advise.

Welcome to Tnas!
[admin@TERAKO ~]$ rm /tmp/wget-usbcopy
rm: remove write-protected regular file '/tmp/wget-usbcopy'? yes
rm: cannot remove '/tmp/wget-usbcopy': Operation not permitted
[admin@TERAKO ~]$ rm /tmp/wget-usbcopy
rm: remove write-protected regular file '/tmp/wget-usbcopy'? y
rm: cannot remove '/tmp/wget-usbcopy': Operation not permitted
[admin@TERAKO ~]$
User avatar
TMSupport
TerraMaster Team
Posts: 2314
Joined: 13 Dec 2019, 15:15

Re: Cannot Update or Uninstall USB Copy

Post by TMSupport »

Please SSH login as root to run the cmd lines, the login password is the same with admin's TOS login password.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
werzaque
Posts: 5
Joined: 12 Apr 2021, 08:45

Re: Cannot Update or Uninstall USB Copy

Post by werzaque »

Many thanks! And sincere apologies for the lack of reading comprehension on my part :oops:

Issue seems to be solved now.
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