F2-210 has no IP showing in network

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BROOKD
Posts: 1
Joined: 10 Sep 2020, 06:58

F2-210 has no IP showing in network

Post by BROOKD »

I purchased a Teramaster F2-210 Serial Numbers:AZ:XJI9AIZQYBC7JE6C3EY6ZBBBZU and put in 2 Western Digital 3TB Red drives. This NAS’ 4 lights are all green but The TNAS-PC software can not find it.
My operating system MS Windows 10 version 10.0.19041 Build 19041
Steps used to:
1. Verified all required network setting match requirements found on Teramaster forums
2. Hook the teramaster directly to my PC when it could not be found with TNAS-PC. Still failed.
3. Looked for it’s IP address on my gateway and it was not visible so could not login with web browser.

What can I do to remedy this?
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TMroy
TerraMaster Team
Posts: 2578
Joined: 10 Mar 2020, 14:04
China

Re: F2-210 has no IP showing in network

Post by TMroy »

Please troubleshoot it referring to viewtopic.php?f=75&t=430
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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